Millie Forrester
Summary
I thrive from creating welcoming, safe work environment, excelling in outstanding Customer Service duties as proven at my time at MS3 Networks where I performed a enthusiastic Customer Service Advisor role with strong background in delivering outstanding customer care and resolving issues promptly. I exceeded in multi-tasking and maintaining a calm, friendly and empathetic demeanour to both customers and work colleagues under pressure. I would dedicate professionalism with proven performance in delivery management, leadership and communication- ready to make an immediate contribution to your Company reputation and organisation.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Customer service advisor
MS3 Networks
2025.09 - Current
- Delivered excellent customer service at all times by proactively going the extra mile to solve and answer customer queries.
- Collaborated with team members to achieve target results.
- Rescheduled, delayed, and cancelled orders.
- Maintained a clean desk policy, adhering to GDPR guidelines, and ensuring all data was kept confidential.
- Monitored and resolved busy ticket volumes.
- Handled complaints calmly and professionally, providing appropriate solutions to deliver consistent customer satisfaction.
- Provided regular updates on progress for all complaints, queries, and order statuses to reduce inbound follow-ups, ensuring all business regulations are met throughout the process.
- A primary point of contact for wholesale providers, ensuring all queries are investigated and answered throughout each stage of delivery.
- Managing streetworks activity by opening and closing permits, as well as creating job packs for engineers.
Receptionist
Village Hotels
2024.03 - 2025.09
- Proper telephone etiquette, answering calls and caller enquiries, as well as transferring customers to proper extensions if needed.
- Assisted in resolving customer complaints and queries.
- Handled cash and card payments with accuracy and security.
- Displayed a polite and professional voice, positively representing the company.
- Keeping reception and common areas clean and tidy, removing rubbish, and creating a hygienic atmosphere.
Beautician
Bloom House of Aesthetics
2021.09 - 2024.10
- Maintained a clean and safe working environment in accordance with company standards.
- Scheduled client appointments.
- Kept workstations and tools clean and sanitised.
- Managed daily posts across social media platforms to increase engagement.
- Managed high-priority and confidential information.
- Organized important financial documents and receipts into company filing systems.
Education
Certificate of Higher Education - Law
University of Hull
Kingston upon Hull 2020.03 - 2024.11
A-Levels -
Wyke Sixth Form College
2018.09 - 2020.01
GCSEs -
South Hunsley School
Skills
- Customer service
- Complaint resolution
- Data confidentiality
- Phone etiquette
- Documentation and Reporting
- Organisation skills
- Data inputting
- Customer relationship management
- Attention to detail
- Microsoft Office
- Verbal and written communication
- Order processing
- Appointment scheduling
Affiliations
- I enjoy reading books, espically Romcoms
- I also love long dog walks with my family and friends when the sun is setting.
Certification
Full clean driving licence
References
References available upon request.
Timeline
Customer service advisor
MS3 Networks
2025.09 - Current
Receptionist
Village Hotels
2024.03 - 2025.09
Beautician
Bloom House of Aesthetics
2021.09 - 2024.10
Certificate of Higher Education - Law
University of Hull
2020.03 - 2024.11
A-Levels -
Wyke Sixth Form College
2018.09 - 2020.01
GCSEs -
South Hunsley School