Keren James
Summary
Experienced in delivering high standards of service, maintaining a positive attitude under pressure, and working well alongside team members. Recognised for adaptability, a strong work ethic, and a commitment to ensuring customer satisfaction. Eager to utilise these skills and experiences in new challenges and opportunities for growth.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
CUSTOMER ASSISTANT
Waitrose & Partners
St Neots
10.2024 - 11.2025
- Identified unknown products on tills while maintaining a good pace and attentively listening to customers.
- Developed a good sense of commercial awareness and learnt how to advertise and implement marketing techniques through communication.
- Built positive relationships with customers and actively listened to their needs to create personalised interactions.
- Remained calm under pressure and was able to adapt to fast-paced environments, reducing wait lines and enhancing customer satisfaction during seasonal and busier periods.
TEMPORARY CUSTOMER ASSISTANT
Marks and Spencer's
St. Neots
11.2022 - 01.2023
- Delivered guidance to customers on product selection, enhancing their overall shopping experience and supporting sales goals.
- Monitored and replenished floor inventory to ensure stock levels were maintained and aisles were up to store health & safety standards.
- Worked closely with colleagues to share responsibilities and support each other during busy periods.
- Made sure to keep the shop floor and tills organised by keeping them clean, making it easier for customers to navigate.
- Provided product knowledge to customers and showcased a keen eye for detail when changing items on request or noticing faulty packaging.
- Contributed ideas to the team on customer feedback, which in turn improved sales and made customers feel heard.
Education
BTEC - Forensic Science and Criminology
Cambridge Regional College
Cambridge 01.2022 - 01.2024
Bachelor's - Law and Criminal Justice
University of Westminster
London 01.2026 - 01.2029
Skills
- Highly self-motivated and proactive
- Adept problem solver, skilled at identifying and resolving challenges efficiently
- Strong organisational and time management abilities
- Basic proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Till operation
- Strong attention to detail
Timeline
Bachelor's - Law and Criminal Justice
University of Westminster
01.2026 - 01.2029
CUSTOMER ASSISTANT
Waitrose & Partners
10.2024 - 11.2025
TEMPORARY CUSTOMER ASSISTANT
Marks and Spencer's
11.2022 - 01.2023
BTEC - Forensic Science and Criminology
Cambridge Regional College
01.2022 - 01.2024