Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Katie Sullivan

Chelmsford,ESS

Summary

I'm a dedicated and proactive individual with a strong desire to gain experience. I'm known for being punctual, adaptable, and able to work well both independently and in a group. I am personable, with a positive attitude and creative approach to problem solving. I am passionate about helping others and constantly seek opportunities to develop my skills.

Overview

4
4
years of professional experience
16
16
years of post-secondary education

Work History

Customer assistant

John Lewis & Partners
Chelmsford, Essex
11.2023 - Current
  • Offered advice on product selection for enhanced levels of support and service.
  • Applied conflict management to stressed and concerned customers.
  • Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
  • Handled cash transactions accurately, enhancing trust between business and clientele.
  • Train and mentor new starters, ensuring they are well-versed in products and processes
  • Provide excellent customer service across various departments, including men's and women's fashion, electrical goods, and home accessories

Babysitter

Family Action
Chelmsford, Essex
06.2021 - Current
  • Developed positive, trusting relationships with groups of young children.
  • Demonstrated flexibility regarding scheduling needs resulting in high levels of parent satisfaction.
  • Organized classroom spaces to align with lessons and support children's learning.
  • Read stories and lead activities to help children build foundational learning skills.
  • Provided care for children, including meal preparation and bedtime routines
  • Engaged children in stimulating learning-based activities and games.
  • Supervised groups of up to 8 children.

Catering assistant

John Lewis & Partners
Chelmsford, Essex
07.2022 - 11.2023
  • Maintained organized kitchen stations with meticulous care and precision, promoting team productivity.
  • Addressed customer questions and concerns with knowledge of menu items, ingredients and allergens.
  • Followed checklists to keep kitchen areas clean, stocked and sanitized.
  • Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
  • Completed level 1&2&3 food safety certification.
  • Assisted chefs with preparing and presenting food, employing meticulous attention to detail and quality standards.
  • Loaded and unloaded silverware and dishes into and from dishwasher.

Education

GCSEs - English

Hylands school
Chelmsford, Essex
09.2016 - 05.2021

GCSEs - Biology

Hylands school
Chelmsford, Essex
09.2016 - 05.2021

GCSEs - Chemistry

Hylands School
Chelmsford, Essex
09.2016 - 05.2021

GCSEs - Mathematics

Chelmsford collage
Chelmsford, Essex
09.2021 - 07.2022

GCSEs - Catering

Chelmsford collage
Chelmsford, Essex
09.2021 - 07.2022

Skills

  • Excellent time management and organization skills
  • Strong communication skills
  • Ability to work independently and in a team environment
  • Customer-focused with a proactive approach to problem-solving
  • Reliable, trustworthy, and highly adaptable to changing environments
  • Efficient at prioritizing tasks, ensuring deadlines are met without compromising quality
  • Skilled in providing top tier service, handling customer inquiries, and resoling issues promptly

Affiliations

  • In my spare time, I enjoy spending time with friends, looking after my younger siblings. i love going ice skating and watching movies.

Timeline

Customer assistant

John Lewis & Partners
11.2023 - Current

Catering assistant

John Lewis & Partners
07.2022 - 11.2023

GCSEs - Mathematics

Chelmsford collage
09.2021 - 07.2022

GCSEs - Catering

Chelmsford collage
09.2021 - 07.2022

Babysitter

Family Action
06.2021 - Current

GCSEs - English

Hylands school
09.2016 - 05.2021

GCSEs - Biology

Hylands school
09.2016 - 05.2021

GCSEs - Chemistry

Hylands School
09.2016 - 05.2021

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