Keneeth Kunalan
Gloucester,Gloucestershire
Summary
Multi-talented, versatile young professional with two years of experience in highly-effective conflict resolution and persuasive communication techniques. Hardworking and reliable with excellent attention to detail. History of operating in fast-paced environments and maintaining calm in challenging situations. Driven to exceed expectations and maximise customer satisfaction. Excels at building customer loyalty and repeat business.
Overview
3
3
years of professional experience
Work History
Shop Assistant
RS & K STORES (Coney Hill Superstore)
Gloucester
07.2023 - Current
- 26 hours per week.
- Assisted customers in locating products, offering recommendations based on specific needs.
- Managed stock levels and restocked items to maintain optimal inventory.
- Addressed customer complaints with empathy, resolving issues to ensure satisfaction.
- Rotated stock on shelves to maintain the appeal for customers to buy the items and to reduce stock waste.
- Encouraged customer loyalty by building a positive rapport with the local community in an outgoing manner, where I would engage in conversations with my regular customers and keep each other up to date on what they were up to.
- Processed transactions efficiently, including cash, contactless, and gift voucher payments.
- Organised and displayed items in a visually appealing manner, where items on offer are displayed behind the till, and certain branded items are stacked on the branded shelves.
Shop Assistant
JKV STORES
Swindon
09.2025 - 02.2026
- 16 hours per week (mainly at weekends).
- Addressed customer complaints with empathy, resolving issues to ensure satisfaction.
- Rotated stock on shelves and reducing stock waste.
- Processed transactions efficiently, including cash, contactless, and gift voucher payments.
- Opened and closed the shop by completing security, cleaning and financial checklists.
- Encouraged customer loyalty by demonstrating a positive body image and effective communication.
Parcel Delivery Driver
Evri
Gloucester
12.2025 - 01.2026
- Maintained excellent customer satisfaction by providing friendly service during deliveries.
- Participated in regular safety briefings, staying informed about health and safety regulations.
- Managed multi-drop deliveries with over 500 delivery stops in business and residential areas.
- Efficiently planned and optimised delivery routes using strong local area knowledge to reduce wasted time and improve overall delivery flow.
- Stepped away from the role to pursue opportunities that better match my strengths in customer service, teamwork, and long-term career development.
Year 7 mentor
St Peter's R.C. High School & Sixth Form Centre
10.2023 - 11.2023
- Taught year 7s a range of methods to solve basic arithmetic maths - such as multiplying and diving decimals
- Built and nurtured positive relationships with students, developing trust to enhance academic mentoring success.
- Collaborated with teaching staff and student support networks to provide care continuity for optimal learning outcomes.
- Encouraged students to persevere with difficult tasks to prepare for later learning.
Education
Bachelor of Science - Computer Science
University of Gloucestershire
Cheltenham2029
GCSEs -
St Peter's R.C. High School and Sixth Form Centre
Gloucester2023
Skills
- customer service
- Excellent communication skills
- Multitasking efficiency
- Superb time management
- Outgoing and enthusiastic
- Active listening
- Cash handling accuracy
- Point of Sale (POS) competency
- Product knowledge retention
- Flexible
- Team player mentality
- team collaboration
- technical support
- Patience under pressure
- Shelf stocking
- Heavy lifting
Timeline
Parcel Delivery Driver
Evri
12.2025 - 01.2026
Shop Assistant
JKV STORES
09.2025 - 02.2026
Year 7 mentor
St Peter's R.C. High School & Sixth Form Centre
10.2023 - 11.2023
Shop Assistant
RS & K STORES (Coney Hill Superstore)
07.2023 - Current
Bachelor of Science - Computer Science
University of Gloucestershire
GCSEs -
St Peter's R.C. High School and Sixth Form Centre