Kelvin Ndidi Mene
London
Summary
Accomplished Operations Manager and Door Supervisor with a proven track record at Monaco Security, enhancing operational efficiency and customer safety. Expert in crowd control and de-escalation techniques, I significantly improved communication and reduced unauthorized practices, driving profit growth. Renowned for integrity and security awareness, I excel in dynamic, high-stakes environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Door Supervisor
Gain Security Services
02.2024 - Current
- Liaised between security staff and other departments to coordinate security operations and resolve issues.
- Supervised customer-facing personnel and contract employees.
- Used de-escalation techniques to address issues and resolve conflicts.
- Created safe and welcoming atmosphere for customers.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Dealt professionally with colleagues, visitors and customers.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Operations Manager
Monaco Security
10.2020 - 05.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Increased profit by streamlining operations.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
MSc. - Project Management
University of Sunderland
London05.2023
Bachelor Of Arts - English Language
University of Benin
Nigeria05.2009
Skills
- Crowd Control
- Integrity and Honesty
- Incident Reporting
- Access Control
- Security awareness
- De-Escalation Techniques
- First Aid Training
Certification
Forensic Science and Fraud lnvestigations
Timeline
Door Supervisor
Gain Security Services
02.2024 - Current
Operations Manager
Monaco Security
10.2020 - 05.2022
Forensic Science and Fraud lnvestigations
MSc. - Project Management
University of Sunderland
Bachelor Of Arts - English Language
University of Benin
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