ABIGAIL BOAKYE
BARNET,City of London
Summary
Confident individual with strong initiative and work ethic seeks experience in door security. Skilled in diffusing situations through confident communication and judgement. Physically fit to meet active job demands. Door Supervisor with experience in customer-facing security roles. Builds rapport using excellent interpersonal skills for professional service. Punctual and flexible for reliable support across varied shift patterns. Experienced Door Supervisor committed to upholding establishment safety and legal compliance through focused, attentive security provisions. Completes monitoring, patrolling and supervision activity with due care and attention for secure environments. Calm under pressure for responsive customer support. Careful security professional with physical and verbal abilities to manage incidents and restore order. Focused on prevention first and control second, with care for health, safety and well-being of personnel. Trained in remote and direct monitoring techniques. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Door supervisor
Total Security Services
LONDON, LONDON
01.2022 - Current
- Monitored venue grounds and adjacent areas to proactively detect risks.
- Watched CCTV footage to proactively identify suspicious or dangerous behaviour.
- Used approved techniques to defuse conflict and remove unruly guests.
- Handled ID checks using company system, managing customer access or denial in line with company policy.
- Dealt appropriately and safely with security issues and risks, adhering to established codes of practice.
- Maximised site security, maintaining effective communication with other door supervisors to coordinate conflict resolution actions.
- Carried out visitor screening and searches to enforce compliance with established policies.
- Applied crowd-control techniques to foster order and safety.
- Created and maintained secure, safe and welcoming environment for patrons.
- Checked and monitored exit points to prevent unauthorised departures.
- Diplomatically resolved patron conflicts to mitigate security risks.
- Facilitated effective complaint management with thorough incident reports.
- Eliminated unauthorised access, performing thorough identification checks to grant entrance.
- Enforced venue policies regarding prohibited substances and activities.
- Upheld professional and approachable demeanour to provide customer assistance.
- Demonstrated assertiveness and confidence to facilitate prompt resolution of pressurised situations.
Receptionist
Waitrose & Partners
Enfield, london
08.2021 - Current
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Provided clerical support to company employees, including copying, faxing and file management.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Answered [Number]+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Acted as first point of contact for wide range of personnel.
- Assisted with set up of ID card and access permissions following site security practices.
- Maintained accurate and up-to-date records for smooth handovers.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Reduced waiting times through effective time and resource management.
Costume assistant
Waitrose & Partners
London, London
03.2020 - Current
- Stored costumes appropriately and returned hired items.
- Ensured [Job title]s maintained [Type] costume standards.
- Performed additional [Type] errands including [Task], [Task] and [Task].
- Adapted to different creative demands to help achieve artistic vision.
- Completed tasks on time to help team stay to schedule.
- Followed directions to create visuals in line with director's expectations.
- Followed precautions to prevent risk of fire.
- Received and actioned feedback to improve contribution to overall performance.
- Evaluated quality of work, making tweaks, adjustments and modifications to refine output.
- Organised time and resources for smooth and orderly workflow.
- Understood artistic concepts by visualising the big picture.
- Helped large teams execute high-quality performances to meet audience expectations.
- Used technical documentation to understand task requirements and specifications.
- Set up personal work space, resources and materials.
- Adopted safe working practices when working at heights in theatre environment.
- Memorised precise order of actions to guarantee reliability of performances.
Receptionist
Waitrose & Partners
Enfield, london
08.2021 - Current
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Provided clerical support to company employees, including copying, faxing and file management.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Reduced waiting times through effective time and resource management.
- Answered [Number]+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Signposted other services where appropriate using industry knowledge and contacts.
- Embodied company values through friendly and reliable customer service.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Education
Function of Skills in English Level 2& Maths - English And Maths
CITY &GUILDS
London 01.2021 -
Skills
- Incident reporting
- First aid and CPR
- Security checks
- Event security
- Appropriate screening and searching
- Crowd control
- CCTV monitoring
- Physical intervention techniques
- Bag inspections
- Health and Safety
- SIA licensed
- Security Industry Authority (SIA) licensed
- Body search techniques
- Venue emergency response
- Behaviour control
- Customer Service
- Emergency procedures
- Diplomatic conflict resolution
- Emergency management
- Conflict management
- Leadership
- Communication skills
- Problem-solving
- Time management
- Team building
Affiliations
- Reading, Listing music, cooking
Accomplishments
partner Of The Month
Languages
English
Beginner
Certification
SIA
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Door supervisor
Total Security Services
01.2022 - Current
Receptionist
Waitrose & Partners
08.2021 - Current
Receptionist
Waitrose & Partners
08.2021 - Current
Function of Skills in English Level 2& Maths - English And Maths
CITY &GUILDS
01.2021 -
Costume assistant
Waitrose & Partners
03.2020 - Current
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