Summary
Overview
Work history
Education
Skills
Basketball
Timeline
Generic

Kelvin Hughes-Nuttall

Epsom,SRY

Summary

Sales professional with focus on retention and customer satisfaction. Drive revenue growth by building strong client relationships and implementing tailored retention strategies. Excel in identifying customer needs and delivering solutions that foster loyalty and long-term engagement.

Overview

7
7
years of professional experience

Work history

Car sales executive

Wilsons
Epsom, Surrey
07.2023 - Current
  • Resolved customer complaints promptly, maintaining company's reputation.
  • Facilitated smooth vehicle handovers to ensure complete customer satisfaction.
  • Performed test drives safely whilst explaining vehicle features, providing comprehensive understanding to customers.
  • Utilised CRM systems effectively to manage client information and follow-ups.
  • Assured optimal service delivery with regular quality assurance checks and feedback implementation.
  • Encouraged repeat business through building strong relationships with customers.
  • Participated in industry networking events to maintain awareness of market trends, gained competitive edge.
  • Boosted customer loyalty by developing personalised retention strategies.
  • Handled calls promptly and professionally using proven telesales skills.
  • Negotiated tactically to achieve positive client and business outcomes.

DJ

Self Employed
Epsom, SRY
06.2022 - Current
  • Collaborated successfully with various MCs.
  • Selected and combined music for different audiences, creating seamless soundtrack within venue music policy.
  • Discussed creative ideas with event manager and prepared playlists in response.
  • Portrayed confidence and bubbly personality to build rapport with audiences, employing vocal enhancement skills.
  • Kept to strict timing agenda.
  • Liaised directly with clients to build positive relationships and generate repeat business.

Door Supervisor

Bridgegate
Epsom, SRY
10.2020 - Current
  • Maximised site security, maintaining effective communication with other door supervisors to coordinate conflict resolution actions.
  • Dealt appropriately and safely with security issues and risks, adhering to established codes of practice.
  • Diplomatically resolved patron conflicts to mitigate security risks.
  • Maintained accurate surveillance records and incident reporting in line with regulatory requirements.
  • Implemented appropriate restraint and escorting techniques when alternative non-physical strategies were exhausted.

Security Guard

Chessington World Of Adventure
Chessington, KTT
10.2021 - 07.2023
  • Responded immediately to emergency situations, remaining professional, calm and effective under pressure.
  • Remained focused and vigilant during long periods of sitting, walking and standing for dependable security services.
  • Handled day-to-day and emergency incidents with a calm, professional demeanour, enabling positive outcomes.
  • Provided friendly, courteous and efficient front-desk assistance, earning consistently positive customer feedback.

Bartender

Fever & Boutique
Epsom, Surrey
03.2018 - 12.2018
  • Entered orders into the computer system quickly and in the proper sequence.
  • Obtained customer payment promptly and politely.
  • Actively promoted a cooperative and harmonious working environment to boost morale, productivity and efficiency.
  • Displayed friendly, outgoing and energetic behaviour to create a warm, fun atmosphere for guests.a warm, fun atmosphere for guests.
  • Consistently exhibited a calm demeanour during periods of high volume or unusual events to keep shop operating smoothly and set a positive example for the shift team.
  • Wiped down counter areas, sinks and floors to maintain a clean and safe workstation.

Education

GCSE - undefined

Blenheim High School
Epsom
2016

Diploma - Music Diploma Level 3 BTEC

Nescot
Epsom
2018

Skills

  • Committed team player
  • Cash register operations
  • Excellent people skills
  • Social perceptiveness
  • First Aided Trained
  • SIA Qualified
  • Full UK Drivers License

Basketball

I'm a Three time Surrey basketball champion When I played for my high school team. This I when I learned leadership and commication as I was the captain of the Team.

I currently play for Sutton Storms a team I've been loyal to since 2013 playing for the under 16 under 18 and now mens league.

Timeline

Car sales executive

Wilsons
07.2023 - Current

DJ

Self Employed
06.2022 - Current

Security Guard

Chessington World Of Adventure
10.2021 - 07.2023

Door Supervisor

Bridgegate
10.2020 - Current

Bartender

Fever & Boutique
03.2018 - 12.2018

GCSE - undefined

Blenheim High School

Diploma - Music Diploma Level 3 BTEC

Nescot

Similar Profiles

Create profile
Kelvin Hughes-Nuttall