Kelsie Patrick

I am currently working in the NST planning team with my main role being the planner for eastern south. My daily tasks include:

• Oversee eastern south inbox, ensuring prompt completion of all requests.
• Execute timely 24-hour callbacks, prioritising outstanding customer service.
• Organise and send letter and text warns to customers
• Collaborate with day dispatch and field engineers to guarantee timely completion of work
• Ensure tracker is up to date

My first role in Thames Water was a Customer Assurance Coordinator,

. In this job role my responsibilities included:

• Keeping customers up to date with their open journey and answering any questions they may have in regards to this.
• Liaising with internal departments within Thames Water to ensure we reach the best resolution for the customer and the business. This includes : Scheduling, Dispatch, Repair and Maintenance and the Customer Side Leakage team.
• Staying organised and on top on my work load to ensure there are no failures and everything is completed within SLA.
• Working with my team to get us as up to date as possible, this allows us to be in the best place with our workload for the following day.

After going from part time to full time at Footasylum, I was quickly promoted. I was given the opportunity to work within the management team as a supervisor. In this role my daily tasks included:

• Opening and closing the store
• Delegating work to my staff to ensure tasks were completed efficiently, while still providing quality customer service.
• Overseeing continuous floor maintenance, while keeping displays customer-ready and professionally presented.
• Dealing with customer complaints both in store and over the phone and resolving these as quickly and efficiently as possible.

During my time at sixth form I worked part time at Footasylum as a Sales Assistant. After finishing my A-Levels I went full time. My daily tasks were:

• Serving customer on shop floor with excellent customer service.
• Working with my team to makes sales and hit targets.
• Ensuring the tasks assigned by management were done well and in a timely manner.