Talea Stanley
Hucknall
Summary
Experienced customer advisor with three years in customer service and administrative roles, adept at managing bookings and resolving inquiries with professionalism. Strong organizational and IT capabilities, especially in Microsoft Office, enabling effective teamwork and independent work. Focused on delivering high-quality service and maintaining positive client interactions.
Overview
10
10
years of professional experience
Work history
Administrator planner/scheduler
Alect Electrical ltd
Ilkeston, Derbyshire
2026.04 - 2026.06
- Managed inbound calls and making outbound telephone calls, providing excellent customer service to clients and tenants.
- Coordinated appointments for repairs and maintenance ensuring engineers had enough work for the day
- Liased with engineers, tenants and suppliers to provide with updates and resolve queries efficently.
- Scheduled works and arranged appointments while ensuring service level agreements were met.
- Emailing/sending letters out to tenants to arrange appointments if they had missed a call
Customer Advisor
VWG Contact Centre
Nottingham
2022.04 - 2026.03
- Answering incoming calls and dealing with a high volume of customer enquiries
- Booking appointments and processing payments
- Communicating with customers via email daily
- Providing excellent service in a professional and efficient manner
Apprentice Business Administrator
Bairstow Eves Letting Agents
Nottingham
2020.08 - 2022.04
- Arranging property viewings and liaising with clients
- Managing calendars and appointments using Microsoft Word and Excel
- Supporting the admin team and handling daily customer interactions
Customer Assistant
Gold Coast Tanning Shop
Hucknall
2020.02 - 2020.08
- Provided exceptional customer service, enhancing client satisfaction and loyalty.
- Efficiently managed payment transactions and ensured a tidy store environment.
- Handled shop opening and closing procedures, maintaining operational standards.
Retail Assistant
Tesco Extra
Hucknall
2019.09 - 2019.12
- Processed transactions and supported customers, ensuring efficient service and satisfaction.
- Organised stock and adhered to health and safety standards, enhancing store operations.
- Developed skills in cash handling and customer interaction, contributing to team success.
Receptionist / Assistant
No45 Hairdressers
Hucknall
2016.06 - 2018.10
- Managed salon appointments and diary, ensuring smooth operations and customer satisfaction.
- Handled customer queries efficiently, enhancing client experience and retention.
- Supported daily salon activities, contributing to a well-organised and productive environment.
- Coordinated with stylists to prepare workstations and supplies, enabling efficient service delivery and fostering a productive team environment.
Education
Diploma Level 2 - Hairdressing
Clarendon College (NCN)
09/2016 - 07/2017
Progression to Level 2 - undefined
Maid Marian Way College
GCSEs - English, Science, Photography, Drama, Business Studies, Health & Social Care, ICT, PSDL
The Holgate School
09/2010 - 06/2015
Entry 3 - Functional skills Maths
New college nottingham
09/2015 - 06/2016
Entry 3 - Functional skills English
New college nottingham
09/2015 - 06/2016
NVQ Level 1 - Functional Skills Maths
Nottingham College
Nottingham 09/2017 - 07/2018
NVQ Level 1 - Functional Skills English
New college nottingham
09/2015 - 08/2016
NVQ Level 2 - Functional skills English
Nottingham College
Nottingham 09/2020 - 06/2021
NVQ Level 2 - Functional skills Maths
Nottingham College
Nottingham 09/2020 - 06/2021
Skills
- Customer service
- Telephone manner
- IT skills
- Organised
- Detail-oriented
- Communicator
- Independent work
- Teamwork
- Fast learner
- Punctual
- Professional
- Trustworthy
REFERENCES
Available upon request
HOBBIES
Hair styling and beauty, Socialising, Travelling, Fashion and shopping
WORK PLACEMENTS (VOLUNTARY)
Various Nurseries and Nursing Homes, 2015-04, 2015-05, Assisted with care and learning activities, Gained valuable experience working with children and elderly people
References
References available upon request.
Timeline
Administrator planner/scheduler
Alect Electrical ltd
2026.04 - 2026.06
Customer Advisor
VWG Contact Centre
2022.04 - 2026.03
Apprentice Business Administrator
Bairstow Eves Letting Agents
2020.08 - 2022.04
Customer Assistant
Gold Coast Tanning Shop
2020.02 - 2020.08
Retail Assistant
Tesco Extra
2019.09 - 2019.12
Receptionist / Assistant
No45 Hairdressers
2016.06 - 2018.10
NVQ Level 2 - Functional skills Maths
Nottingham College
09/2020 - 06/2021
NVQ Level 2 - Functional skills English
Nottingham College
09/2020 - 06/2021
NVQ Level 1 - Functional Skills English
New college nottingham
09/2015 - 08/2016
NVQ Level 1 - Functional Skills Maths
Nottingham College
09/2017 - 07/2018
Entry 3 - Functional skills English
New college nottingham
09/2015 - 06/2016
Entry 3 - Functional skills Maths
New college nottingham
09/2015 - 06/2016
GCSEs - English, Science, Photography, Drama, Business Studies, Health & Social Care, ICT, PSDL
The Holgate School
09/2010 - 06/2015
Progression to Level 2 - undefined
Maid Marian Way College
Diploma Level 2 - Hairdressing
Clarendon College (NCN)
09/2016 - 07/2017