Jordan Fensome
Summary
A highly skilled logistics and customer service professional with a proven track record of success. Possessing exceptional expertise in strategic planning and execution of logistics operations, coupled with an unwavering commitment to delivering unparalleled customer service. Adaptable, results-driven, and always ready to take on new challenges. A top-performing asset to any organisation.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Transport Planner
DHL
CRICK
01.2021 - 01.2025
- Strategize and execute efficient and cost-effective transportation routes
- Negotiate with third-party vendors to ensure reliable and timely delivery of goods
- Serve as a point of contact for sensitive and escalated queries
- Proactively resolve in-day transport issues with swift and effective solutions
- Possess advanced proficiency in Paragon Systems
- Manage client relationships while exceeding expectations through exceptional service
Senior Customer Service Advisor
DHL
01.2017 - 01.2021
- Acted as the primary liaison for depot management teams, providing effective solutions for large item home delivery challenges
- Demonstrated exceptional proficiency in handling sensitive queries from clients by serving as a point of escalation
- Led daily conference calls with clients, ensuring open and effective communication channels
- Enhanced revenue by supporting crews during final mile deliveries, resulting in successful deliveries and satisfied customers
- Prepared for go-live operations by conducting UAT testing
- Successfully led and managed teams at short notice in the absence of management
Supervisor
Card Factory
COVENTRY
01.2013 - 01.2017
- Resolved customer complaints in a timely and professional manner
- Exceeded KPI targets by proactively driving team performance
- Motivated and inspired team members to achieve key targets
- Successfully organized and executed annual stock takes to ensure accurate inventory management
Education
Level 2 IT -
North Warwickshire And Hinckley College
Level 3 IT -
North Warwickshire and Hinckley College
Skills
- Paragon
- Microsoft Office
- Adaptable
- Organised
- Interpersonal Skills
- Timekeeping
- Communication
- Computer literacy
- Microlise
- Transport management systems (TMS)
- Analytical
Certification
CSCS: Certified Supply Chain Specialist, DHL, 01/01/21
Accomplishments
- Spearheaded the implementation of strategic financial control measures, resulting in a significant monthly cost reduction of £20K.
- Analyzed and executed all systematic efforts for managing store launch services for prominent clients in the UK and Ireland, such as NEXT, Homebase, and UK Flooring.
References
References available upon request.
Timeline
Transport Planner
DHL
01.2021 - 01.2025
Senior Customer Service Advisor
DHL
01.2017 - 01.2021
Supervisor
Card Factory
01.2013 - 01.2017
Level 2 IT -
North Warwickshire And Hinckley College
Level 3 IT -
North Warwickshire and Hinckley College
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