Kelsie Booth
Leeds,Yorkshire
Summary
A dedicated professional with expertise in customer service and sales, demonstrating a strong ability to handle cash transactions and resolve complaints efficiently. Known for exceptional product knowledge and maintaining positive customer relations, while also ensuring health and safety standards. Skilled in up-selling and finance, with a focus on risk prevention and resilience building. Committed to meeting deadlines through effective delegation mastery, adaptability, and flexibility.
Overview
3
3
years of professional experience
Work history
Team member
Greggs Bakery
Liverpool, Merseyside
12.2022 - Current
- Provided excellent customer service to enhance business reputation.
- Maintained high standards of food hygiene, securing customer trust.
- Managed cash register transactions for accurate record keeping.
- Achieved efficient workflow with proper time management.
- Assisted in stock take, maintaining sufficient inventory at all times.
- Delivered orders promptly, ensuring high levels of customer satisfaction.
- Displayed teamwork skills to improve overall productivity.
- Handled difficult customers, resulting in conflict resolution.
- Ensured workplace cleanliness with regular maintenance tasks.
- Reduced waste by implementing recycling initiatives.
- Warmly greeted customers and proactively reduced wait times.
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Demonstrated proper food handling and safety standards.
- Delivered reliable customer service with attention to detail even under high pressure.
- Offered exceptional customer service with strong product knowledge.
- Remained flexible to cover shifts and work overtime as required.
- Completed daily cleaning lists to maintain tidy and welcoming dining areas.
- Increased sales and use of app by 10%
- Managed customer calls/complaints efficiently and successfully
Education
Bachelor of Arts - Criminal law and criminal justice
Liverpool John Moores University
Liverpool 09.2024 -
A-Levels - Sociology
Notre Dame Sixth Form College
Leeds 09.2022 - 06.2024
A-Levels - Law
Notre Dame
Leeds 09.2022 - 06.2024
A-Levels - Philosophy
Notre Dame
Leeds 09.2022 - 06.2024
GCSEs - Maths
The Farnley Academy
Leeds 09.2017 - 07.2022
GCSEs - Science
The Farnley Academy
Leeds 09.2017 - 07.2022
GCSEs - English literature and language
The Farnley Academy
Leeds 09.2017 - 07.2022
GCSEs - Citizenship
The Farnley Academy
Leeds 09.2017 - 07.2022
Skills
- Attention to deadlines
- Delegation mastery
- Adaptability and Flexibility
- Resilience building
- Cash handling
- Customer Service
- Product knowledge
- Customer relations
- Sales expertise
- Complaint resolution
- Positive attitude
- Health and safety standards
- Budgeting and finance
- Risk prevention
Timeline
Bachelor of Arts - Criminal law and criminal justice
Liverpool John Moores University
09.2024 -
Team member
Greggs Bakery
12.2022 - Current
A-Levels - Sociology
Notre Dame Sixth Form College
09.2022 - 06.2024
A-Levels - Law
Notre Dame
09.2022 - 06.2024
A-Levels - Philosophy
Notre Dame
09.2022 - 06.2024
GCSEs - Maths
The Farnley Academy
09.2017 - 07.2022
GCSEs - Science
The Farnley Academy
09.2017 - 07.2022
GCSEs - English literature and language
The Farnley Academy
09.2017 - 07.2022
GCSEs - Citizenship
The Farnley Academy
09.2017 - 07.2022