Pamudi Sathsarani Paniyanduwage
Bishop's Stortford,Hertfordshire
Summary
Motivated and detail-oriented graduate with a master's degree in Banking and Finance and a bachelor's degree in management and leadership. Brings a solid understanding of organizational Behaviour, financial principles, and Business strategy. Currently gaining real-world workplace experience in a high-volume customer-focused environment, developing transferable skills such as teamwork, efficiency, and problem-solving. Actively seeking an opportunity in Finance, Banking, Business Analysis, or corporate services to apply academic knowledge in a professional setting.
Overview
4
4
years of professional experience
4042
4042
years of post-secondary education
Work history
Team member
Pret a Manger
Stansted, Essex
04.2025 - Current
- Provided excellent customer service to enhance business reputation.
- Handled difficult customers, resulting in conflict resolution.
- Facilitated customer relations for increased brand loyalty.
- Upheld company policies strictly, fostering a compliant work environment.
- Achieved efficient workflow with proper time management.
Customer service representative
ST Temptation LTD
Hounslow, London
10.2024 - 03.2025
- Streamlined processes through efficient record keeping.
- Assisted customers in making informed decisions by providing detailed product information.
- Provided top-notch support for increased customer satisfaction.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Trained new hires for improved productivity and efficiency on the job floor.
Managed own family Business
Pamudi Furniture Manufacturers (Reg no: G/15/5026)
Batapola, Sri Lanka
04.2022 - 08.2023
- Developed accurate sales forecasts for improved strategic planning.
- Enforced safety regulations to reduce workplace accidents.
- Coordinated cross-departmental collaboration for improved workflow.
- Supervised project timelines for timely completion.
- Facilitated staff training, resulting in better customer service.
- Delivered high-quality products to increase customer satisfaction.
- Optimised resource allocation for increased profits.
- Streamlined communication channels, enhanced internal information flow.
- Maintained inventory control, reduced stock shortages.
Human resources intern
Vogue Tex (Pvt) Ltd
Hikkaduwa, Sri Lanka
04.2022 - 07.2022
- Worked with the HR team to coordinate company events
- Assisted Human Resources and recruiting teams by scheduling phone screens and on-site interviews.
- Filed paperwork, sorted, delivered mail, and maintained office organization.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- Developed strong written and verbal communication skills.
Education
Master of Science - Banking and Finance
University of Chester
Chester, England 10.2023 - 10.2024
Bachelor of Arts - Management and Leadership
Coventry University
Coventry 04.2022 - 04.2023
Higher National Diploma - Business Management
National Institute of Business Management
Colombo, Sri Lanka 06.2021 - 11.2022
Diploma of Higher Education - Business Management
National Institute of Business Management
Colombo, Sri Lanka 04.2020 - 08.2021
Certificate of Higher Education - English
Aquinas College of Higher Education
Colombo, Sri Lanka 10.2019 - 12.2019
Certificate of Higher Education - English
American College of Higher Education
Colombo, Sri Lanka 09.2019 - 12.2019
A-Levels - commerce Stream
G/Dharmashoka College
Ambalangoda, Sri LankaGCSEs -
G/Prajapathi Gothami Girls' College
Ambalangoda, Sri LankaSkills
- Adaptability and Flexibility
- Attention to deadlines
- Customer relations
- Microsoft office
- Critical Thinking
- Reliability
- Multi-tasking
- Willingness to learn
- Organizing and planning skills
- File and Records Management
Languages
English
Fluent
sinhala
Native
References
Non-Related Referees
Mrs.Chandra Menaga Rajarathnam
Rece/Administrator
Care UK
e-mail: chandramenagar@gmail.com
Ms.Lakshi Wanniarachchi
Consultant/ Lecturer
National Institute of Business Management
email: lakshi@nibm.lk
Timeline
Team member
Pret a Manger
04.2025 - Current
Customer service representative
ST Temptation LTD
10.2024 - 03.2025
Master of Science - Banking and Finance
University of Chester
10.2023 - 10.2024
Managed own family Business
Pamudi Furniture Manufacturers (Reg no: G/15/5026)
04.2022 - 08.2023
Human resources intern
Vogue Tex (Pvt) Ltd
04.2022 - 07.2022
Bachelor of Arts - Management and Leadership
Coventry University
04.2022 - 04.2023
Higher National Diploma - Business Management
National Institute of Business Management
06.2021 - 11.2022
Diploma of Higher Education - Business Management
National Institute of Business Management
04.2020 - 08.2021
Certificate of Higher Education - English
Aquinas College of Higher Education
10.2019 - 12.2019
Certificate of Higher Education - English
American College of Higher Education
09.2019 - 12.2019
A-Levels - commerce Stream
G/Dharmashoka College
GCSEs -
G/Prajapathi Gothami Girls' College