Kelly Sweeting

• Streamlined check-in procedure by efficiently handling guest documents.
• Reduced wait times with high-speed processing of reservations.
• Processed payments accurately, guaranteeing smooth transactions for guests.
• Maintained security measures, protecting guest personal information and privacy.
• Coordinated smoothly with housekeeping staff, ensuring rooms were ready on time.
• Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
• Posted new charges to customers' rooms and compiled itemised statements.
• Reconciled floats and administered petty cash systems.
• Planned schedules to support consistent service delivery and reception coverage.

• Provided comprehensive secretarial support to the managing director, ensuring smooth daily operations.
• Answered inbound phone calls, resulting in excellent customer service provided to clients.
• Prepared detailed reports for streamlined decision-making processes using various software applications proficiently.
• Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
• Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
• Making sales orders, invoices and processing of receipts
• inputting all customers deatils on to excell spreadsheets

Full-time Receptionist/Administrator where I managed senior managers' and directors' email accounts, and arranged meeting rooms and meeting requests. I was front of office handling incomming calls, meet and greets, and data entry.

• Handled correspondence, providing timely responses to all enquiries.
• Oversaw invoicing and billing tasks, maintaining financial transparency in the office.
• Coordinated logistics for special events, resulting in successful company functions.
• Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
• Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.