Summary
Overview
Work history
Education
Skills
Custom
Languages
Certification
Timeline
Generic

Amrita Kumal

Wembley

Summary

Highly experienced Housekeeping Manager with specific expertise in housekeeping operations management with 13
years experience in hospitality. Proven track record of pre opening a 4* deluxe hotel leading and mentoring
housekeeping teams to deliver a high standard of cleanliness and exceptional guest experiences. A hardworking and
resourceful hotelier equipped with strong communication skills and an adaptable approach.
 Adept in managing services of 5* hotel with high marks for efficiency and dedicated in providing high-quality of
housekeeping operations and brand standards to maximise KPIs.
 In-depth knowledge of hotel operations, cleaning procedures and health and safety regulations.
 Experienced housekeeping management professional bringing expertise in budget administration, inventory
controls and schedule management.
 Deadline-driven, focused on turning over rooms in efficient and cost-effective manner.
 Successfully have a track record of success in hospitality operations from opening hotels to establishing
housekeeping training and working with hotel department heads to facilitate communication, quality and service
initiatives.

Overview

14
14
years of professional experience
1
1
Certification

Work history

Houskeeping Manager

Whitbread PLC
Wembley, Brent
09.2024 - Current
  • Generated accurate housekeeping records using Genie.
  • Fostered harmonious working relationships amongst housekeeping staff enhancing teamwork efforts.
  • Liaised effectively with front-of-house teams to ensure smooth operations between departments.
  • Conducted regular health and safety inspections for adherence to regulations.
  • Upheld stringent hygiene standards throughout the property using rigorous sanitation procedures.
  • leading high-performing teams to consistently exceed Premier Inn’s cleanliness and brand standards.
  • Skilled in driving operational efficiency, reducing costs, and improving productivity through strategic staff management and process optimisation.
  • Strong focus on guest satisfaction, with a hands-on approach to quality control that has led to
    measurable improvements in guest feedback scores and team performance.
  • Experienced in stock control,
    compliance, and delivering results in a fast-paced, high-occupancy environment.

Executive Housekeeping MANAGER

RIU Plaza London Victoria
London
09.2022 - 04.2024
  • Coordinated and supervised special projects such as construction of the bedrooms and set up of the bedrooms.
  • Assisting the Corporate Executive Housekeeping manager with the daily basis operations.
  • Organizing the deliveries/receiving operation.
  • Reviewing all room finishes.
  • Meetings with contractors.
  • Hired, trained, and evaluated performance of 50+ housekeeping staff.
  • Opening hotel dealing with different contractors.
  • Skillfully handled guest complaints using talk with guest in person.
  • Generated accurate housekeeping records using Rumbo.
  • Prepared rotas to create stable team coverage and meet hotel guest needs.
  • Audited rooms after cleaning to check cleanliness standards.
  • Coached housekeeping staff to effectively plan and deliver on targets.
  • Managed cleaning product stock in line with COSHH regulations.
  • Evaluated employee performance and developed improvement plans, maximising team efficiency.
  • Actioned customer feedback to improve satisfaction ratings.
  • Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
  • Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
  • Delegated tasks and briefed staff on shift requirements to meet KPIs.
  • Inspected rooms to confirm quality and attention to detail met brand standards.
  • Laundered items within set timeframes to meet hotel demands.
  • Coordinating with an outsource cleaning company which provide our Public Areas team.
  • Supervised employees in daily process of cleaning vacant and stay-over guest rooms.
  • Inspected vacant and cleaned rooms to verify best possible presentation to guests.
  • Examined building to determine need for repairs and cleaning issues.
  • Planned and prepared employee work schedules.
  • Scheduled and organized daily cleaning tasks for housekeeping staff.

Housekeeping Manager

Hub By Premier Inn SOHO
London
04.2021 - 03.2023
  • Generated accurate housekeeping records using Genie.
  • Hired, trained, and evaluated performance of 11 housekeeping staff every quarterly to maximise productivity and development of my team.
  • Increased department productivity rates by 99% through strategic Rota management and process evaluation.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements, ensuring maximum team efficiency.
  • Placed order for housekeeping supplies and guest toiletries to maintain optimal inventory levels.
  • Managed stock controls of cleaning products to enable consistently high-quality results with quick turnaround times.
  • Maintained Covid-19 cleaning standards through rigorous training and staff monitoring in line with current government regulation.
  • Worked closely with front of house staff to manage room cleaning in conjunction with check-in and departure times.
  • Scheduled and organized daily cleaning tasks for housekeeping staff.
  • Supervised employees in daily process of cleaning vacant and stay-over guest rooms.
  • Inspected vacant and cleaned rooms to verify best possible presentation to guests.
  • Implemented safety protocols and trained housekeeping staff on proper cleaning techniques.
  • Maintained assigned areas to the highest standards of cleanliness and organization.
  • Trained new employees on duties and responsibilities of department.

Customer Assistant

GBDTG Printer
03.2014 - 10.2020
  • Check the stock and order.
  • Handled printer returns and disputes in a calm, professional manner.
  • Maintained a smart, tidy appearance at all times, representing the store in a professional manner.
  • Answered customer queries in a polite and friendly manner, leading to increased customer satisfaction.
  • Computed accurate sales prices for purchase transactions.
  • Managed cash stock and inventory balances accurately.
  • Assisted customers in finding out-of-stock items.

Housekeeping Supervisor

The Waldorf Astoria Hilton London Syon Park
London
11.2012 - 12.2013
  • Supervised employees and developed training programs to ensure maximum performance.
  • Supervised and supported all new personnel to maximize the quality of service and performance.
  • Collaborated with the front desk to respond promptly to all guest requests.
  • Submitted repair requests to the maintenance team.
  • Increased employee loyalty and reduced turnover by implementing innovative operational practices, including reward programs.
  • Stocked room attendant carts with supplies.
  • Developed training programs to build employee performance.

Housekeeping ATTENDANT

The Waldorf Astoria Hilton London Syon Park
London
02.2011 - 10.2012
  • Replenished each guest room with necessary supplies including water glasses, toiletries, and paper products.
  • Delivered extra linen, paper products, and toiletries to guests upon request and in the timeliest fashion.
  • Trained newly hired room attendants on company policies, cleaning procedures, and customer service techniques.

Education

Diploma of Higher Education - Hospitality Management

Columbia Business School
SINGAPORE
/2007 - /2009

Certificate of Higher Education - Hospitality Management

Nobel Academy
Nepal
/2005 - /2007

Skills

  • Housekeeping staff training
  • Housekeeping staff supervision
  • Team leadership
  • Meticulous housekeeping standards
  • Housekeeping supply management
  • Laundry management
  • Inspiring leadership
  • Training and development
  • Attention to detail
  • Linen management
  • Chemical safety
  • Microsoft Office
  • Results oriented
  • Administrative support
  • Top sales performer
  • Credit card processing
  • Invoice Processing
  • Daily Facility Operations
  • Employee Performance Reviews
  • Payroll Administration
  • Performance Evaluations
  • Customer Service
  • Ordering Cleaning Supplies
  • Department Coordination
  • OPERA Property Management System (PMS)

Custom

References available upon request

Languages

English
Fluent
Hindi
Fluent
Nepali
Native

Certification

*First Aid

*CSCS

Timeline

Houskeeping Manager

Whitbread PLC
09.2024 - Current

Executive Housekeeping MANAGER

RIU Plaza London Victoria
09.2022 - 04.2024

Housekeeping Manager

Hub By Premier Inn SOHO
04.2021 - 03.2023

Customer Assistant

GBDTG Printer
03.2014 - 10.2020

Housekeeping Supervisor

The Waldorf Astoria Hilton London Syon Park
11.2012 - 12.2013

Housekeeping ATTENDANT

The Waldorf Astoria Hilton London Syon Park
02.2011 - 10.2012

Diploma of Higher Education - Hospitality Management

Columbia Business School
/2007 - /2009

Certificate of Higher Education - Hospitality Management

Nobel Academy
/2005 - /2007

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Amrita Kumal