Kelly Pugh
Ystrad,Pentre
Summary
Experienced professional with expertise in caseload management, personalised support planning, and strengths-based, person-centred practices. Skilled in mental health and emotional wellbeing support, substance misuse awareness, and harm-reduction approaches. Proficient in safeguarding adults and children, conducting risk assessments, and developing comprehensive support plans. Demonstrates a strong ability to reduce loneliness and social isolation through community engagement and connecting individuals to local activities. Adept at partnership working, multi-agency collaboration, accurate record keeping, and ensuring GDPR compliance. Technically proficient in Microsoft Word, Excel, PowerPoint, Outlook, SharePoint, Clientbridge, and OneFile. Committed to fostering positive outcomes through innovative solutions and collaborative approaches.
Overview
22
22
years of professional experience
Work history
Support Worker – Housing Project (Homelessness Pathway)
Hafod Housing Association
2022.04 - 2026.01
- Manage a caseload and produce personalised support and wellbeing plans
- Carry out holistic assessments, risk assessments and safeguarding checks
- Support individuals to sustain tenancies and access appropriate housing options
- Assist with benefits applications, budgeting, debt issues and financial stability
- Promote emotional wellbeing, resilience and social connection through community activities and volunteering
- Support access to specialist services including mental health and substance misuse provision
- Work collaboratively with partner agencies across housing, health, social care and the voluntary sector
- Maintain accurate records in line with GDPR and organisational requirements
Residential Support Worker
Athena Care Group
2020.06 - 2022.04
- Acted as Key Worker, delivering one-to-one support and building trusting relationships
- Completed care plans, risk assessments, safeguarding documentation and monthly reports
- Supported young people to develop life skills including budgeting, meal planning and independence
- Maintained accurate records in line with safeguarding and GDPR requirements
Deputy Manager
Swan Family Centre
2020.01 - 2020.06
- Coordinated supervised contact services within a Children and Family Contact Centre
- Supervised staff, managed rotas and performance
- Liaised with Local Authorities and ensured safeguarding compliance
Support Worker
Cartrefi Cymru
2016.01 - 2019.01
- Supported adults with disabilities using a person-centred approach
- Assisted with daily living tasks, finances, medication and appointments
- Promoted dignity, independence and community participation
Trainee QCF Assessor
Sirius Skills Consulting
2018.01 - 2019.01
- Assessed and supported learners across vocational qualifications
- Maintained accurate learner records and supported audits and verification
- Promoted equality, professionalism and safe working practices
Earlier Career – Childcare & Management Roles
Treforest Day Nursery / Bees Knees Day Nursery
2004.01 - 2016.01
- Led and supported staff teams, ensuring high standards of care and safeguarding
- Maintained compliance with CIW, health and safety and data protection requirements
- Supported children’s development using a child-centred approach
Education
BSc (Hons) - Psychology
Open University
CCLD – Level 3 - Childcare
City & Guilds
CAVA - Adult education
NVQ Level 3
10 GCSEs - undefined
Skills
- Caseload management and personalised support planning
- Strengths-based and person-centred practice
- Mental health and emotional wellbeing support
- Substance misuse awareness and harm-reduction approaches
- Safeguarding adults and children
- Risk assessment, review and support planning
- Reducing loneliness and social isolation
- Community engagement and connecting people to local activities
- Partnership and multi-agency working
- Accurate record keeping and GDPR compliance
- Microsoft Word, Excel, PowerPoint, Outlook, SharePoint, Clientbridge and OneFile
Affiliations
- Live music, mountain walks, yoga
Professional Development
Safeguarding (Adults & Children) | Risk Assessment & Care Planning | Mental Health Awareness | Substance Misuse Awareness | Medication Administration | First Aid | Prevent Training | Positive Behaviour Support | Health & Safety | Manual Handling | Infection Control
Additional information
- Full UK driving licence and access to own vehicle
- References available on request
Timeline
Support Worker – Housing Project (Homelessness Pathway)
Hafod Housing Association
2022.04 - 2026.01
Residential Support Worker
Athena Care Group
2020.06 - 2022.04
Deputy Manager
Swan Family Centre
2020.01 - 2020.06
Trainee QCF Assessor
Sirius Skills Consulting
2018.01 - 2019.01
Support Worker
Cartrefi Cymru
2016.01 - 2019.01
Earlier Career – Childcare & Management Roles
Treforest Day Nursery / Bees Knees Day Nursery
2004.01 - 2016.01
10 GCSEs - undefined
BSc (Hons) - Psychology
Open University
CCLD – Level 3 - Childcare
City & Guilds
CAVA - Adult education
NVQ Level 3