Kelly McDonough

• My role as the sole administrator is ensuring the smooth handling of data and managing accounts within the business.
• Managed all financials, including the company's overdue debt and daily banking activities.
• Great communication is highly important for this position as I was the key point of contact between customers and the other staff members within the setting.
• Trained administrators across multiple branches in the South West Region.
• Fostered positive relationships between branch staff and customers to enhance service experience.
• Maintained organised filing and archiving systems within the branch for easy access.
• Coordinated travel arrangements for executives, contributing towards seamless business trips without disruption.

• Supervised small team of baristas, ensuring smooth operations and upholding service standards.
• Commenced training programme for Assistant Manager role.
• Developed management skills by collaborating with colleagues to enhance team dynamics.
• Completed multiple maestro training days to train other coworkers.
• Demonstrated strong attention to detail in marketing materials.

• Assisted in various departments of a 3-star hotel in busy tourist area of Lake District, ensuring smooth operations and guest satisfaction.
• Ensured high service quality for guests during busy periods.
• Resided on site to provide flexible support and immediate response to operational needs.

Navigated new and unfamiliar situations while working in remote locations during one-year travel visa, enhancing adaptability and problem-solving skills. Gained insights into cultural, emotional, and physical needs of coworkers and service users in diverse environments.

• Led a team of sales assistants and oversaw customer service desk to enhance customer flow and satisfaction.
• Performed data entry tasks using banking software to ensure accurate financial records.
• Thrived in a high pressure environment, using de-escalation techniques in confrontational situations.