Joanne Cornall

Recorded GP referrals promptly and accurately into booking system records daily.

Supported GP practice staff through referral process using agreed office procedures.

Answered patient and GP practice queries quickly and proactively in busy office.

Provided consistently sensitive customer care to emotional or distressed patients.

Used Word, Excel, and NHS software efficiently within a busy office environment.

• Executed workplace visits for a thorough grasp of employer requirements.
• Enhanced business collaboration through bespoke networking events.
• Collaborated with training providers for effective skill matching of candidates to jobs.
• Facilitated strategic partnerships with local businesses, enhancing community relations.
• Compiled data on employer needs, shaping future programme offerings.
• Evaluated success of employer engagement initiatives through monitoring and reporting.
• Provided advice and guidance to employers, resulting in better understanding of candidate capabilities.
• Liaised closely with job centres, contributing to successful candidate placements.

• Liaised with other support services for holistic approach towards client welfare.
• Provided guidance on professional appearance and etiquette to enhance employability.
• Assessed client needs for optimal job placement.
• Advocated on behalf of clients when negotiating terms with prospective employers.
• Coached clients in developing effective communication skills for interviews.
• Established rapport with clients by demonstrating empathy and understanding.
• Implemented motivational techniques to boost client morale during job search process.
• Collaborated with employers to ascertain specific requirements and preferences.
• Facilitated workshops on CV writing, interview skills, and job search strategies.
• Addressed barriers to employment, such as lack of confidence or experience.
• Prepared clients for job interviews by conducting mock sessions.
• Identified potential employment opportunities for clients.
• Coordinated educational and career-focused events to engage with potential clients and promote services.
• Delivered effective group and one-to-one advice and guidance sessions to job seekers.
• Ran small group sessions and large presentations to deliver on aspects of career guidance and education.
• Developed bespoke guidance programmes to mentor and motivate clients facing barriers in training and employment.

• Increased customer satisfaction by providing exceptional service and resolving complaints promptly.
• Trained staff to enhance their product knowledge and improve customer interaction.
• Devised seasonal sale campaigns which led to an increase in revenue generation.
• Streamlined checkout process to reduce waiting time for customers.
• Liaised between management and floor staff for smooth communication flow.
• Encouraged upselling techniques amongst employees leading to increased average spend per customer visit.
• Developed strong relationships with regular customers, ensuring loyalty to the brand.
• Oversaw staff scheduling to ensure adequate cover during all business hours.
• Managed in-store promotions for maximising product visibility and driving sales.
• Managed daily sales department management meetings to plan and discuss daily prospecting targets and activities.