Justina Macyte
Dunstable,Central Bedfordshire
Summary
A highly organised professional with expertise in budgeting and financial planning, customer relationship management systems, and basic accounting. Demonstrates exceptional attention to detail and discretion in maintaining confidentiality. Proven leadership skills with a strong focus on customer service, conflict resolution, and time efficiency. Adept at order processing, invoicing, and maintaining effective telephone etiquette. Committed to leveraging organisational and prioritisation skills to achieve career goals in financial management.
Overview
18
18
years of professional experience
15
15
years of post-secondary education
Work history
Administrator
Prestige Hire Specialists
Luton, Bedfordshire
11.2023 - Current
- Coordinated daily administrative tasks to ensure smooth office operations.
- Assisted in managing schedules and calendar appointments.
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Communicated effectively with clients and vendors to facilitate service delivery.
- Monitored office supplies inventory, ensuring timely reordering and availability.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
Bartender waiter
The White House
Luton, Bedfordshire
11.2019 - 04.2020
- Provided exceptional customer service by promptly taking orders and addressing inquiries.
- Prepared and served a variety of beverages whilst ensuring compliance with health and safety regulations.
- Maintained cleanliness and organisation of bar area to create a welcoming environment for guests.
- Assisted in training new staff members on operational procedures and customer service standards.
- Collaborated with kitchen staff to coordinate timely delivery of food and beverage orders.
- Handled cash transactions accurately and processed payments through point-of-sale system.
Sales assistant
worlds duty free
Luton London airport, Bedfordshire
02.2019 - 04.2019
- Assisted customers with product selections and provided detailed information about features and benefits.
- Processed transactions efficiently, ensuring accuracy and maintaining a positive customer experience.
- Collaborated with team members to organise promotional displays and maintain an appealing store environment.
- Managed inventory by monitoring stock levels and assisting with replenishment of merchandise on the sales floor.
- Handled customer inquiries and resolved issues promptly to enhance overall satisfaction and loyalty.
Casino cashier
Grosvenor Casinos
Luton, Bedfordshire
07.2012 - 02.2019
- Processed cash transactions efficiently ensuring accuracy and compliance with procedures.
- Assisted customers with inquiries and provided exceptional service throughout transactions.
- Maintained cleanliness and organisation of cashier station to enhance customer experience.
- Handled discrepancies in cash balances by investigating and resolving issues promptly.
- Collaborated with team members to streamline operations and improve service delivery.
- Monitored gaming activities to ensure compliance with regulations and company policies.
- Prepared daily cash reports detailing transactions for management review and analysis.
- Improved operational efficiency by keeping accurate records of all transactions.
- Conducted regular checks on slot machines, ensuring proper functionality at all times.
- Demonstrated attention to detail whilst handling currency exchange tasks.
- Managed large sums of money with precision and accuracy.
- Assisted with auditing procedures, maintaining strict adherence to regulatory standards.
- Upheld confidentiality when dealing with sensitive information related to clients' financial matters.
Bar and restaurant supervisor
Chiltern Hotel
Luton
08.2007 - 06.2012
- Supervised daily operations of bar and restaurant ensuring efficient service delivery.
- Trained and mentored staff on customer service standards and operational procedures.
- Managed inventory levels and coordinated replenishment of stock as needed.
- Implemented health and safety regulations to ensure compliance and guest safety.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Organised staff schedules to optimise resource allocation and service efficiency.
- Developed promotional strategies to enhance customer engagement and loyalty.
- Maintained high standards of cleanliness by implementing strict hygiene rules.
- Resolved customer issues promptly, enhancing overall dining experience.
Education
A-Levels -
Kaunas Eiguliai secondary school
Kaunas Lithuania 09.1994 - 06.2006
Unfinished Bachelor's degree - Business general
University of Bedfordshire
Luton 09.2006 - 06.2009
Skills
- Budgeting and financial planning
- Discretion and confidentiality
- Customer relationship management systems
- Attention to Detail
- Order processing
- Confidentiality maintenance
- Organisation and prioritisation
- Highly organised
- Telephone etiquette
- Basic accounting
- Time efficiency
- Customer Service
- Leadership skills
- Conflict Resolution
- Invoicing
Affiliations
- Spending time in nature.
- Reading
Languages
Lithuanian
Native
English
Proficient (C2)
Timeline
Administrator
Prestige Hire Specialists
11.2023 - Current
Bartender waiter
The White House
11.2019 - 04.2020
Sales assistant
worlds duty free
02.2019 - 04.2019
Casino cashier
Grosvenor Casinos
07.2012 - 02.2019
Bar and restaurant supervisor
Chiltern Hotel
08.2007 - 06.2012
Unfinished Bachelor's degree - Business general
University of Bedfordshire
09.2006 - 06.2009
A-Levels -
Kaunas Eiguliai secondary school
09.1994 - 06.2006
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