Keith GRIBBIN
LIVERSEDGE,Yorkshire
Summary
Dedicated professional holding a full UK driving licence with a proven safe driving record. Known for dependability and reliability, with advanced planning skills and meticulous attention to detail. Consistently delivers exceptional customer service while maintaining a positive attitude. Committed to professional growth in roles that utilize strong organisational and interpersonal skills.
Overview
41
41
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Customer Service Driver
Sytner Jaguar Landrover, Wakefield
Wakefield, West Yorkshire
2015.06 - Current
- Took initiative in dealing with unexpected road incidents, minimising delays.
- Demonstrated understanding of customers' needs, resulting in positive feedback.
- Displayed exceptional product knowledge, enhancing customer trust in products.
- Fostered strong relationships with customers through excellent communication skills.
- Utilised GPS systems effectively for accurate navigation during deliveries.
- Showcased adeptness at handling difficult situations with professionalism and patience.
- Ensured customer satisfaction by delivering orders promptly and accurately.
- Enhanced company reputation for punctuality with on-time deliveries.
- Kept careful records of deliveries, fostering accountability and transparency.
- Conducted regular vehicle inspections, ensuring reliable operation during trips.
- Excelled at multitasking under pressure whilst maintaining high service standards.
- Maintained vehicle cleanliness, contributing to a professional company image.
- Handled payment transactions efficiently at point of delivery.
- Navigated through heavy traffic conditions safely, preserving integrity of goods delivered.
- Resolved complaints swiftly, leading to improved customer relations.
- Completed deliveries with smile and patient, personalised service.
- Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
- Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
- Interpreted maps effectively, following written and verbal directions as required to navigate optimal delivery routes.
- Minimised complaints by maintaining clear communication with customers, promptly advising of schedule changes.
- Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
- Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
- Reported delivery goods and document errors to management, enabling prompt resolution.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Maximised vehicle performance by completing basic vehicle maintenance, including air pressure checks and oil changes.
- Applied personal road knowledge and GPS application to set shortest routes.
- Maintained clean, well-functioning vehicle through regular attention and care.
- Followed safe driving practices for safety of fellow travellers and passengers.
- Cleaned vehicle's interior and exterior to meet high presentation standards.
- Stayed calm in emergency driving situations, prioritising safety of passengers and other drivers.
- Assisted passengers with managing and securing personal belongings.
- Completed required paperwork certifying payment/handover of vehicles.
- Streamlined delivery processes by working closely with the dispatch team.
- Safely loaded and unloaded packages with zero material damage.
- Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
- Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
- Carried heavy items to customers' desired location using best moving and handling practices.
- Kept vehicles safe and roadworthy maintaining and checking gas, oil and water levels.
- Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
- Loaded and unloaded merchandise at stores and vendor locations, working safely and efficiently to limit disruption to other road users.
- Utilised hand-held devices to capture, document and communicate proof of delivery.
- Selected efficient routes in compliance with delivery instructions and fuel policies, continually meeting company targets.
- Verified each delivery against shipping instructions before delivering to customers.
- Selected most appropriate route, accounting for weather and road closures.
- Inspected vehicle and maintained road worthiness, carrying out periodic checks and requesting repairs.
- Submitted required documentation upon journey completion.
- Carried out complex manoeuvres in busy, high pressure environments.
Police Officer
West Yorkshire Police
Halifax, Calderdale
1985.01 - 2015.01
- Responded to emergency calls for immediate intervention and support.
- Enhanced community safety with regular crime prevention initiatives.
- Coordinated with social services agencies to assist vulnerable individuals.
- Ensured victim care and support throughout investigation processes, fostered goodwill.
- Adhered strictly to legal regulations whilst conducting duties, ensuring professionalism.
- Demonstrated strong leadership in managing diverse teams during operations.
- Prepared detailed case reports for use in court proceedings.
- Maintained public order by patrolling designated areas.
- Improved team efficiency by providing hands-on training sessions.
- Conducted thorough investigations into reported crimes, resulting in successful resolution.
- Provided security at large-scale events, minimising potential threats effectively.
- Utilised negotiation skills to defuse volatile situations peacefully.
- Applied analytical skills to interpret complex information for crime solving.
- Assisted in reducing drug-related offences within the community by proactive policing.
- Upheld high ethical standards when dealing with sensitive information.
- Exercised discretion and judgment when applying laws, resulting in fair outcomes.
- Intervened promptly during disturbances at public gatherings, restored peace swiftly.
- Fostered trust and cooperation with the local community through outreach programmes.
- Performed risk assessments prior to executing search warrants, ensured safety.
- Collaborated closely with colleagues in multi-agency task forces to resolve cases.
- Responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations.
- Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
- Gathered evidence carefully at crime scenes, enforcing forensic procedure adherence for accuracy.
- Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques.
- Kept sensitive intelligence safe and secure from unauthorised access.
- Protected life and property by enforcing UK laws and regulations.
- Produced comprehensive crime reports with meticulous attention to detail.
- Acquired and served warrants for arrests, searches or other purposes.
- Aided investigations through strategic interviewing and statement taking of victims, suspects, witnesses and informants.
- Arrested and transported suspects to police stations or holding cells.
- Supported rescue efforts in emergency situations by directing traffic, administering emergency medical aid and removing people from dangerous areas.
- Used proven interview techniques to garner reliable evidence and statements from victims, witnesses and suspects.
- Assessed and verified information given in victim and witness statements to improve investigation workflow.
- Provided visible presence in inner-city areas, deterring crime through on-foot and mobile patrol duties.
- Supported large public gatherings by stewarding and patrolling public areas.
- Conducted a large number of official investigations by interviewing key personnel, gathering evidence and taking official statements.
- Conducted traffic stops and issued citations to offenders.
- Advised local property, land and homeowners on appropriate crime prevention strategies.
- Maintained optimal street coverage by planning and managing patrolling schedules.
- Maintained integrity of crime scenes by guarding area and detaining suspects until arrival of police officer.
- Attended emergency situations, employing 30 years of experience to secure optimal resolutions in line with force regulations.
- Issued parking fines, logging required information accurately and swiftly.
- Offered empathy and support to victims whilst professionally handling suspects in line with Police and Criminal Evidence Act.
- Attended emergencies quickly, remaining calm and professional under pressure.
- Wrote and submitted reports concerning police activities and investigations.
- Prepared crime reports and case files, delivering documentation to Public Prosecution Service (PPS).
- Enforced laws with authority to maintain good public order.
- Patrolled residential areas for optimised community safety.
- Kept public peace during protests, strike action and high-profile events.
- Arrested and interviewed suspected criminals, clearly outlining legal rights.
- Worked crime scenes, preserving and securing forensic evidence to strengthen investigation accuracy and case viability.
- Developed community knowledge to identify and address at-risk individuals and locations.
- Offered compassionate victim support for minimised distress and upset.
- Determined and pursued criminal suspects for warning and arrest.
- Demonstrated crowd control, site patrolling and access management at large-scale community events.
- Maintained public and property safety through diligent surveillance.
- Delivered prompt emergency support during natural disasters and community incidents.
- Directed high-volume traffic safely around accidents and incidents.
- Tracked new advancements in crime detection, crime prevention and community policing and incorporated new techniques.
- Facilitated neighbourhood watch programmes by working with community groups and volunteers.
- Collaborated with public service groups to expand partnerships and improve policing in Calderdale
Civil Servant
Government
Bradford, West Yorkshire
2011.08 - 2014.10
- Drafted detailed reports for senior government officials' review.
- Fostered positive relationships with stakeholders through effective negotiation and diplomacy skills.
- Streamlined administrative processes with the introduction of efficient digital systems.
- Mediated conflicts amongst team members for harmonious work environment.
- Collaborated closely with other departments, ensured seamless workflow.
- Implemented cost-saving measures; resulted in substantial budget reduction.
- Enhanced interdepartmental communication by facilitating regular meetings and feedback sessions.
- Upheld highest standards of confidentiality whilst handling sensitive information.
- Managed time-sensitive projects to meet strict deadlines.
- Maintained comprehensive records for departmental accountability.
- Handled enquiries promptly and efficiently from members of public, other civil servants and organisations either by phone, in person or through writing.
- Prioritised work to meet demands of fast-paced, pressured environments.
- Delivered high levels of customer satisfaction through attentive, personalised service.
- Maintained administration records with up-to-date information.
- Dealt with claim forms and applications for benefits.
- Escalated issues to management teams for prompt resolution.
- Managed incoming and outgoing post, distributing to correct members of staff.
- Stayed impartial in economic and political issues to serve all members of public without bias.
- Interpreted and applied complex written information relating to policies and procedures.
- Input information into databases and kept manual filing systems and information logs up to date.
- Managed resources on limited budgets.
- Provided evidence based on research and delivered findings to senior staff members.
- Ordered office supplies and arranged maintenance of office equipment.
- Wrote professional letters, emails and memoranda for business communication.
- Sorted and organised different types of information by document type, personnel or location.
- Kept adequate office supplies on hand to support staff and business requirements.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Examined, scanned and input documents in software system.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
- Produced clean, error-free professional business correspondence for office team.
- Classified physical and digital documentation with correct codes.
- Transcribed or scanned data to create new files.
Education
O level - English, Maths, Economics, Commerce and Geography
Wyke Manor Secondary School
Bradford 1974.03 - 1981.08
Skills
- Full UK driving licence
- Safe driving record
- Positive attitude
- Dependable and reliable
- Advanced planning
- Attention to Detail
- Customer Service
- Professional demeanour
Affiliations
- Golf, Walking, looking after my family and Entertaining.
Accomplishments
Certificate of Merit for 30 Years outstanding Police career.
Certification
Full clean driving licence.
5 O Levels English, Maths, Economics, Commerce and Geography.
Timeline
Customer Service Driver
Sytner Jaguar Landrover, Wakefield
2015.06 - Current
Civil Servant
Government
2011.08 - 2014.10
Police Officer
West Yorkshire Police
1985.01 - 2015.01
O level - English, Maths, Economics, Commerce and Geography
Wyke Manor Secondary School
1974.03 - 1981.08