Humayon Rashid
Walsall,west midlands
Summary
Customer service professional with extensive experience in vehicle operation and route planning. Demonstrated expertise in health and safety compliance, vehicle safety inspections, and effective communication to enhance operational efficiency. Proficient in team leadership, relationship building, and identifying opportunities to exceed targets in high-pressure environments. Strong problem resolution, inventory control, and record maintenance skills support organisational objectives and drive customer loyalty through exceptional service.
Overview
15
15
years of professional experience
Work History
Service delivery driver
Dreams
09.2023 - Current
- Assisted in safe and efficient furniture deliveries.
- Conducted vehicle safety inspections and reported defects.
- Maintained delivery records and communicated with transport teams.
- Built relationships with regular customers for enhanced loyalty.
- Maintained accurate records of deliveries and customer signatures.
- Utilised GPS and route planning software for delivery optimisation.
- Changed and planned alternative routes during congestion.
- Provided customer service addressing queries and concerns.
- Adhered to safe driving practices while operating vehicles.
- Conducted daily vehicle checks and reported issues promptly.
- Resolved customer complaints and adjusted orders post-delivery.
Customer Advisor & Case Manager
RAC / Hyundai
02.2022 - 09.2023
- Oversaw management of customer cases across multiple communication channels.
- Ensured precise record-keeping while addressing and resolving customer complaints.
- Achieved key performance indicators and maintained quality benchmarks consistently.
- Helped customers by knowledgeably answering enquiries regarding product placement, details and availability.
- Helped customers feel valued and appreciated by going the extra mile to answer questions.
- Successfully managed customer issues with effective and efficient solutions.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Remained calm under pressure throughout customer complaints, delivering positive, professional resolutions.
- Maintained working knowledge of available products and services for enhanced customer service.
- Updated customers on the status of their inquiries, orders, and complaints, maintaining open and effective communication.
- Built rapport with customers through courteous and professional communications.
- Met demands of high-volume customer enquiries and exceeded performance targets.
- Maintained excellent team relationships by proactively helping colleagues solve complex customer complaints, issues and requests.
- Resolved complex customer issues by investigating problems, developing solutions, and making recommendations for further action.
- Negotiated solutions with dissatisfied customers, turning negative experiences into positive outcomes.
Customer Service Specialist
RAC
09.2021 - 02.2022
- Handled customer enquiries and maintained records.
- Supported team performance and customer satisfaction.
Manager
Spice Bazaar
02.2016 - 09.2021
- Oversaw staff scheduling to ensure optimal coverage for customer service and safety compliance.
- Monitored staff performance and developed improvement plans.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Conducted performance reviews, identifying areas for development and rewarding high achievers.
- Supervised supply purchases, management and tracking in line with budgetary requirements.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
- Sourced vendors and suppliers for business needs and negotiated terms for optimum service delivery.
- Set up business contracts, obtained signatures and processed paperwork.
- Fostered strong relationships with key clients, resulting in a 25% increase in repeat business.
Multi-Drop Driver
Amazon
01.2015 - 01.2016
- Performed deliveries and vehicle safety checks to guarantee optimal operational performance and driver safety.
- Handled merchandise carefully to provide safe delivery.
- Built strong relationships with regular customers, fostering loyalty and positive feedback for the company.
- Maintained accurate records of deliveries, collections, and customer signatures to comply with company policies.
- Loaded vehicle, properly securing items to prevent load shifting and damage during transportation.
- Adhered to traffic laws and regulations, maintaining a clean driving record throughout employment.
- Communicated effectively with team members and management through verbal and written means.
- Operated motor vehicle safely and in line with UK highway code.
- Followed manual handling practices to lift and carry heavy items.
Customer Assistant
Zeera
01.2014 - 01.2015
- Handled customer inquiries and processed transactions using point of sale systems to maintain accuracy and efficiency.
- Worked as team member, performing cashier duties, product assistance and cleaning.
- Supported stock management tasks, including inventory checks and replenishing shelves to maintain optimal product availability.
- Addressed customer service enquires quickly and accurately.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Processed cash and card payments during busy periods, limiting customer wait times.
- Maintained a clean dining area, contributing to a pleasant environment, and promoting safety standards.
- Approached customer interactions in enthusiastic, flexible manner to ensure customer satisfaction.
- Prioritised tasks in order of urgency to create positive experience for customers.
Apprentice Mechanic
Fast Fit Clutch Centre
01.2011 - 01.2014
- Pursued every available opportunity to learn systems operations, maintenance tasks and repair processes.
- Assisted in the repair of major mechanical faults under the supervision of experienced mechanics, gaining hands-on experience.
- Identified mechanical faults, determined causes and ordered new parts to resolve issues.
- Completed standard inspections to assess wear and damage to vehicles.
- Kept service and repair documentation accurate and up-to-date, complying with company standards and legal requirements.
- Upheld strict health and safety protocols within the workshop, minimising risks of accidents and ensuring a safe working environment.
- Ordered vehicle parts from verified suppliers, seeking good-value prices to improve financial efficiency.
- Checked vehicle mileage and determined necessary maintenance, including belts, fluids flushing or gasket replacements.
- Supported the workshop manager in ordering spare parts and supplies, maintaining optimal stock levels for ongoing operations.
- Kept detailed records of all repairs, labour involved and parts used.
- Serviced vehicles to high standards, increasing performance and lifespan.
Education
NVQ Level 3 Mechanical Engineering - Vehicle Maintenance
Nova Training
01.2013
GCSEs -
Joseph Leckie CTC
WalsallSkills
- Safe Vehicle Operation
- Health & Safety Compliance
- Vehicle Safety Inspections
- Route Planning & Traffic Awareness
- Customer Service Excellence
- Record Keeping & Documentation
- Problem Solving
- Communication Skills
- Teamwork & Independent Working
- Reliability & Punctuality
- Customer relationship management
- Vehicle inspection
- Safety compliance
- Inventory control
- Problem resolution
- Efficient communication
- Time management
- Adaptable problem solving
- Team collaboration
- Communication
- Full UK driving licence
- Multitasking
- Attention to Detail
- Safety awareness
Additional information
Full UK driving licence with professional delivery driving experience., Strong understanding of vehicle safety and road awareness., Reliable, punctual, and comfortable working independently or within a team.
Languages
English
Proficient
C2
Urdu
Intermediate
B1
Hindi
Upper Intermediate
B2
Bengali
Proficient
C2
Italian
Elementary
A2
Timeline
Service delivery driver
Dreams
09.2023 - Current
Customer Advisor & Case Manager
RAC / Hyundai
02.2022 - 09.2023
Customer Service Specialist
RAC
09.2021 - 02.2022
Manager
Spice Bazaar
02.2016 - 09.2021
Multi-Drop Driver
Amazon
01.2015 - 01.2016
Customer Assistant
Zeera
01.2014 - 01.2015
Apprentice Mechanic
Fast Fit Clutch Centre
01.2011 - 01.2014
NVQ Level 3 Mechanical Engineering - Vehicle Maintenance
Nova Training
GCSEs -
Joseph Leckie CTC