Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Neil Hardy

York,Yorkshire

Summary

Punctual and efficient Delivery Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. Reliable, safety-conscious, alert individual. Communicates politely and delivers excellent customer service. Uses exceptional time-management and navigation skills to maximise routes. Responsible Driver adept at navigation and efficient, on-time deliveries. Possess comprehensive visual memory and excellent sense of direction. Energetic Delivery Driver focused on maintaining accurate delivery records, recording tracking information and completing driver log and vehicle performance forms. Dedicated to safety and efficiency with extensive knowledge of vehicle maintenance. Customer-orientated Driver maintains thorough and accurate records and notes to keep management informed of delivery progress. Deliver packages while safely driving and in urban environments. Using excellent navigation skills to find alternate routes due to road delays. Interfacing with customers in a friendly and positive way. Possessing excellent maths skills to quickly manage cash transactions. Over 20 years of experience as delivery person within diverse companies. Working hard to meet or exceed employer and customer expectations through, embracing shift schedules and delivery routes. Handling customers with professionalism and positive attitude. Hardworking offering 20 years in warehouse and receiving, including forklift operation, merchandise loading and maintaining on-time deliveries. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

45
45
years of professional experience

Work history

Pharmacy delivery driver

Phoenix Healthcare
York
05.2002 - 08.2023
  • Completed deliveries with smile and patient, personalised service.
  • Safely loaded and unloaded packages with zero material damage.
  • Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
  • Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
  • Applied personal road knowledge and GPS application to set shortest routes.
  • Maintained clean, well-functioning vehicle through regular attention and care.
  • Carried heavy items to customers' desired location using best moving and handling practices.
  • Followed safe driving practices for safety of fellow travellers and passengers.
  • Cleaned vehicle's interior and exterior to meet high presentation standards.
  • Kept vehicles safe and roadworthy maintaining and checking gas, oil and water levels.
  • Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
  • Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
  • Selected most appropriate route, accounting for weather and road closures.
  • Inspected vehicle and maintained road worthiness, carrying out periodic checks and requesting repairs.
  • Loaded and unloaded merchandise at stores and vendor locations, working safely and efficiently to limit disruption to other road users.
  • Completed daily pre-trip inspection checklists ahead of customer drop-offs, maintaining order and delivery accuracy.
  • Stayed calm in emergency driving situations, prioritising safety of passengers and other drivers.
  • Interpreted maps effectively, following written and verbal directions as required to navigate optimal delivery routes.
  • Minimised complaints by maintaining clear communication with customers, promptly advising of schedule changes.
  • Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
  • Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
  • Utilised hand-held devices to capture, document and communicate proof of delivery.
  • Reported delivery goods and document errors to management, enabling prompt resolution.
  • Submitted required documentation upon journey completion.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Selected efficient routes in compliance with delivery instructions and fuel policies, continually meeting company targets.
  • Carried out complex manoeuvres in busy, high pressure environments.
  • Maximised vehicle performance by completing basic vehicle maintenance, including air pressure checks and oil changes.
  • Completed required paperwork certifying [Type] deliveries.
  • Used equipment to help load and unload passengers with physical disabilities.

HGV 2 driver

Health care logistics
York
09.2021 - 05.2022
  • Planned and navigated routes using excellent road network knowledge.
  • Communicated with clients politely and professionally, maintaining excellent working relationships.
  • Kept accurate driving hours records and complied with tachograph laws.
  • Reported lorry faults and issues for swift repair, minimising vehicle downtime.
  • Ensured delivery paperwork was accurately completed and processed after shifts.
  • Transported goods, liquids, or materials in line with delivery requirements.
  • Conducted rigorous checks on oil, tyres and equipment.
  • Secured lorry loads appropriately to eliminate damage and risk.
  • Planned driving routes according to traffic to exceed delivery turnaround targets.
  • Maintained regular contact with logistics management, updating on progress and reporting issues.
  • Collected, documented and loaded goods with care to avoid damage and risk.
  • Monitored vehicle performance and reported faults quickly to avoid vehicle downtime.
  • Calculated load capacity and distributed weight safely.
  • Performed thorough vehicle inspections prior to loading and during routes for strict safety compliance.
  • Manoeuvred and parked vehicles safely, using hazard control.
  • Offered flexibility in working hours, covering evening and weekend shifts to meet logistics demands.
  • Operated HGVs according to UK road laws and regulations, guaranteeing safe use.
  • Tolerated high levels of stress when driving long distances and new routes.
  • Reacted calmly and appropriately in emergency situations.
  • Employed defensive driving technique to anticipate potential dangers and avoid collisions.
  • Completed delivery documentation promptly to track orders and incidents.
  • Managed high-volume HGV deliveries across rural areas, manoeuvring vehicles effectively in tight spaces.
  • Assessed delivery weights to maintain compliance with load limitations.
  • Carried out handball loading safely and responsibly.
  • Collected and returned HGVs to and from depots, maintaining good timekeeping across shift changes.
  • Maintained exceptional fuel efficiency through economical driving measures.
  • Kept accurate, up-to-date logbooks for personal workload monitoring.
  • Kept up-to-date logbooks, detailing total time spent driving.
  • Handled delivery issues such as damaged or missing stock.
  • Escalated major maintenance issues to maintain road worthiness of vehicle.
  • Coordinated movements with team and members of public.
  • Stored goods strategically for accessibility purposes.

security driver

Security Plus
York
03.2001 - 09.2021
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Increased customer satisfaction by resolving issues.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Applied positive customer service approach to increase satisfaction levels.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.

British Army

British Army
Based all over in UK,Germany and Ireland
02.1979 - 05.2000
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Consistently arrived at work on time and ready to start immediately.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Improved efficiency and productivity by acquiring new skills.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Oversaw daily operations to achieve high productivity levels.

Education

GCSEs - English Literature and Chemistry.History,Geography and English Language

The Blue Coat School
Liverpool

Skills

  • Picking and packing
  • Safety compliance
  • Customer Service
  • Manual handling
  • Attention to Detail
  • Inventory management
  • Cargo handling
  • Hand-held computer devices
  • Vehicle maintenance
  • Defensive driving
  • Loading and unloading
  • Category CE licence
  • Route management
  • Vehicle fuelling
  • Vehicle assessment
  • Time management skills
  • Responsible driver
  • Load securing methods
  • Highway Code knowledge
  • Manual transmission driving
  • Vehicle inspections
  • Preventative maintenance
  • Traffic rules and regulations
  • Logistics knowledge
  • Dependable and reliable
  • Multi-drop deliveries
  • Responsible driving
  • Punctual and reliable
  • Driver Certificate of Professional Competence (CPC)
  • HGV driving
  • Local routes understanding
  • Overnight deliveries
  • Route planning
  • Vehicle safety checks
  • Logging paperwork
  • Order picking and processing
  • ETA calculating
  • Advanced planning
  • GPS and route planning
  • Full UK driving licence
  • Vehicle loading and unloading
  • Mileage log maintenance
  • Pallet truck operation
  • Local area knowledge
  • Commercial delivering
  • Logistical problem-solving
  • Strategic navigating
  • ID verification
  • [Number] tonnes van driving3
  • Map reading and navigation skills
  • Excellent sense of direction
  • Courteous and polite demeanour
  • Customer interaction and engagement
  • Safe driving practices
  • Map reading
  • UK and EU driving regulations
  • Roadworthiness assessment
  • Strategic loading methods
  • Vehicle and equipment safety
  • Vehicle defect reporting
  • Personable

Affiliations

  • Wildlife, Geography and puzzles.

Accomplishments

Received 2 medals for General Service Medal Northern Ireland, NATO Medal Bosnia.

General Commendation for Royal Route Lining for the Late Queen Elizabeth

References

References available upon request.

Timeline

HGV 2 driver

Health care logistics
09.2021 - 05.2022

Pharmacy delivery driver

Phoenix Healthcare
05.2002 - 08.2023

security driver

Security Plus
03.2001 - 09.2021

British Army

British Army
02.1979 - 05.2000

GCSEs - English Literature and Chemistry.History,Geography and English Language

The Blue Coat School

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Neil Hardy