Hannah Brocklehurst
BARDNEY,Lincolnshire
Summary
A dedicated professional with a strong emphasis on customer service and communication, adapting to changing schedules while maintaining punctuality. Holds a full UK driving licence and extensive training in health & safety compliance, including hazardous materials handling and fire safety. Outstanding communication skills, and patience in all interactions, ensuring respectful and courteous engagement with clients. Committed to efficient multitasking and effective time management, consistently delivering results with attention to detail, enhancing expertise in customer service.
Compassionate professional with strong sense of duty and respect, bringing excellent organisational skills and calm demeanour to sensitive environments. Proficient in administrative tasks and handling delicate situations with care and empathy. Dedicated to providing dignified and respectful services, ready to contribute significantly in this Crematorium.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
Work history
Customer delivery driver
Tesco Superstore
Lincoln, Lincolnshire
2018.10 - Current
- Provided excellent customer service during deliveries by ensuring positive working relationships with customers, knowledgeably responding to delivery questions and concerns, resolving customer queries and complaints with professional approach, leading to positive feedback, achieving 2 awards.
- Adhered strictly to traffic regulations whilst performing duties, ensuring safety on the road. Reporting any issues or incidents encountered on route promptly.
- Demonstrated ability to work under pressure during peak hours including Bank Holidays and weekends.
- Carried out daily vehicle inspections as per company policy, ensuring roadworthiness.
- Completed all necessary paperwork related to deliveries for record-keeping purposes ensuring confidentiality at all times.
- Loaded goods into van according to delivery schedule, streamlined operations.
- Transporting temperature-sensitive items using appropriate equipment guaranteeing product integrity and safety of products during transit to prevent damages.
- Maintained cleanliness and functionality of delivery vehicle, enhancing company image.
- Worked flexibly including weekends and public holidays catering to high demand periods.
- Followed correct manual handling procedures when lifting, minimising risk of injury.
Care assistant
Nightingale Care Home
Lincoln, Lincolnshire
2010.03 - 2018.10
- Worked closely under supervision from registered nurses contributing to efficient workflow within the home.
- Ensured a safe environment by maintaining high standards of orderliness and cleanliness in the home.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time following strict professional standards, regulations and policies at all times while executing duties. Maintaining confidentiality at all times.
- Delivered excellent customer service by communicating with residents and their families to ensure a person centred approach to consistent care throughout, maintaining their emotional wellbeing and mental health. Addressing concerns of residents' families. Supporting staff, residents and their families with bereavements.
- Respected privacy and dignity of each resident whilst ensuring high standards of care. Safe care and handling of residents belongings of value.
- Communicating effectively with colleagues to ensure the wellbeing of all residents, working as a team to provide high standards of care, carrying out regular training in line with regulatory procedures.
Live-In nanny
Highmoor, Daunton, Seagroate
Lincoln, Lincolnshire
2012.02 - 2015.09
- Supervised children playing at home and in external settings, ensuring their enjoyment and safety at all times, Promoted emotional well-being by establishing a nurturing atmosphere.
- Managed children's day-to-day schedules to ensure organised routines.
- Maintained a clean and healthy environment for the family by performing housekeeping duties, preparing healthy and nutritious meals to specific dietary requirements. Consistently ensuring safety of valuables throughout.
- Liaised with parents regularly about the child's progress and behaviour at home. Maintained records of children's daily activities, meals and medications administered.
- Developed strong bonds with children through compassionate verbal and physical interaction. Modelled appropriate social behaviours, promoting empathy, kindness and concern for others.
Education
NVQ Level 2 - Adult Social Care
West Nottinghamshire College
Mansfield 2018.03 - 2019.03
NVQ Level 3 - Children's Care Learning and Development
Lincoln College
Lincoln, England 2009.09 - 2011.06
GCSEs - English, Maths, Science, Geography, Childcare, ICT, Art
Banovallum Secondary School
Horncastle, Lincolnshire 2003.09 - 2008.06
Skills
- Adaptable to changing schedules
- Punctual
- Full UK driving licence
- Attention to Detail
- Manual handling
- Customer Service
- Health & Safety compliance
- Efficient multitasking
- Effective time management
- Positive attitude
- Outstanding communication
- Strong empathy
- Patience and tolerance
- Respectful interaction
- Hazardous materials handling
- Fire safety training
Affiliations
- Working on the Family Farm
References
References available upon request.
Timeline
Customer delivery driver
Tesco Superstore
2018.10 - Current
NVQ Level 2 - Adult Social Care
West Nottinghamshire College
2018.03 - 2019.03
Live-In nanny
Highmoor, Daunton, Seagroate
2012.02 - 2015.09
Care assistant
Nightingale Care Home
2010.03 - 2018.10
NVQ Level 3 - Children's Care Learning and Development
Lincoln College
2009.09 - 2011.06
GCSEs - English, Maths, Science, Geography, Childcare, ICT, Art
Banovallum Secondary School
2003.09 - 2008.06