KEERTHANAA UDHAYAKUMAR
NEWHAM, EAST HAM,LONDON
Summary
Dynamic individual with a proven ability to thrive in fast-paced environments. Manages customer interactions with professionalism, ensuring prompt and effective resolution of queries and complaints. Committed to maintaining high standards of cleanliness and organisation. Dedicated Waiter skilled in delivering high-quality service in busy settings. Coordinates customer seating and menu knowledge to enhance overall dining experience. Focused on maintaining operational efficiency and adherence to health and safety regulations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Waiter Bartender
ARYA BHAVAN
LEICESTER SQUARE, LONDON
04.2025 - Current
- Maintained cleanliness and organisation of the bar area, adhering to health and safety regulations.
- Served customers efficiently in a fast-paced environment, enhancing dining experience and satisfaction.
- Greeted new customers and offered immediate seating assistance.
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Handled customer complaints with professionalism, resolving issues promptly to ensure satisfaction.
- Successfully managed high-volume shifts, serving up to 200 customers without compromising service quality.
Customer Assistant
CHICKEN GUYS
BARKING, LONDON
03.2024 - 03.2025
- Executed cashier duties while ensuring accurate transaction processing and inventory management.
- Managed stock levels through meticulous inventory checks and timely replenishment of shelves.
- Delivered attentive service by promptly addressing customer enquiries and efficiently processing order requests.
- Maintains clean and organised work area ensuring compliance with safety standards.
- Checked food and ingredients for freshness and weighed, mixed and prepped materials before cooking meals.
Education
Master of Science - MANAGEMENT WITH DIGITAL MARKETING
BPP UNIVERSITY
London, ENG 2024 - Current
Skills
- Customer service
- Conflict resolution
- Team collaboration
- Fast-paced environment
- Food allergies/ intolerance knowledge
- Teamwork
Languages
English
Intermediate
B1
Tamil
Proficient
C2
Certification
- Level [1]
V 4.5FOOD SAFETY AND HYGIENE
- VISA STATUS
STUDENT VISA
Timeline
Waiter Bartender
ARYA BHAVAN
04.2025 - Current
Customer Assistant
CHICKEN GUYS
03.2024 - 03.2025
Master of Science - MANAGEMENT WITH DIGITAL MARKETING
BPP UNIVERSITY
2024 - Current