Ikramul Islam Omy
Edmonton,England
Summary
Dynamic hospitality professional focused on delivering the highest standards customer service. Thinks critically with can-do attitude for successful restaurant operations. Bar Manager with strong track record of success in all areas of restaurant operations. Resourceful and hardworking with excellent attention to detail and organised nature. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
6
6
years of professional experience
Work History
Waiter bartender
Ruby
Hertford, Hertfordshire
01.2023 - Current
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Greeted customers, presented menus and shared information about available special items.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Maintained bar stocks, replenishing daily as necessary.
Manager
Carnival Internet
Beanibazar, Sylhet, Bangladesh
05.2018 - 12.2022
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and managed administrative staff to maintain smooth daily operations.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
Education
RQF level 7 - MSc Supply Chain Management
University of Hertfordshire
Hatfield 01.2023
Bachelor of Arts - Political science
National University of Bangladesh
Sylhet 09.2014
Skills
- Customer Service
- Health and Safety
- Inventory control
- Suggestive selling
- Beer, wine and cocktail service
- Food service
- Employee training
- Cocktail list development
- Verbal communication
- Takeaway order preparation
- Teamwork
- Order taking
Languages
English
Upper intermediate
B2
Additional Information
Holding a Master's degree in Supply Chain Management from University of Hertfordshire, I have developed a robust understanding of end-to-end supply chain processes, from procurement and inventory management to distribution and customer service.
Additionally, my expertise in data analysis and strategic planning has enabled me to forecast demand accurately and manage risks effectively.
Outside of my professional life, I am an avid Traveler and enjoy exploring new trails, which helps me maintain a balanced lifestyle and fuels my creativity.
Timeline
Waiter bartender
Ruby
01.2023 - Current
Manager
Carnival Internet
05.2018 - 12.2022
RQF level 7 - MSc Supply Chain Management
University of Hertfordshire
Bachelor of Arts - Political science
National University of Bangladesh
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