Elise McCullagh
Consett,Durham
Summary
Experienced hospitality professional with a patient and calm nature, adept in serving techniques and dining etiquette. Demonstrates expertise in bill calculation, meal recommendations, and adherence to alcoholic beverage serving laws. Proficient in cash handling, customer service, and payment processing, ensuring seamless dining experiences. Possesses comprehensive product knowledge and excels in high-volume dining environments with menu memorisation skills. Skilled in accommodating special dietary requirements and maintaining clear communication during table check-ins. Committed to health and safety standards while efficiently managing customer feedback. Career goals include advancing within the hospitality industry by leveraging extensive food and beverage knowledge to enhance guest satisfaction.
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.
Friendly and enthusiastic Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Dedicated waiter highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.
Hard-working waiter with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Customer-focused professional experienced in order taking and food delivery. Offers fast, quality service with expert knowledge of menu and service practices. History building customer loyalty and earning repeat business.
Overview
1
1
year of professional experience
1
1
Certification
Work history
Waiter bartender
The Miner's Arms
Medomsley , Durham
07.2024 - Current
- Utilised POS systems proficiently for seamless order processing and payment handling.
- Delivered high-quality service to customers, resulting in repeat business.
- Managed cash register effectively, ensuring accurate transaction processing.
- Enhanced customer experience by providing excellent service and product knowledge.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Handled payment transactions to guarantee smooth customer checkout process.
- Liaised with kitchen staff for prompt order delivery to customers.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Relayed feedback from customers to management for continuous improvement.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Delivered excellent customer service through friendly and polite interaction.
- Maintained knowledge of menu items, leading to accurate order taking.
- Checked customer IDs to confirm age before selling age-restricted products.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Increased order value by upselling sides, drinks and desserts.
- Advised on food and drink choices based on customer preferences.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Polished glasses and cutlery to pristine standards.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Accurately took orders, making menu recommendations as appropriate.
- Kept tables clear of used crockery, glassware and cutlery.
- Verified completed orders and served guests at tables.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
Waiter
The Miners Arms
Medomsley, Durham
07.2024 - Current
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Helped reduce waiting times by swiftly clearing tables after use.
- Assisted in food preparation, resulting in timely service delivery.
- Delivered excellent customer service through friendly and polite interaction.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Remained calm under pressure, ensuring better performance during peak hours.
- Relayed feedback from customers to management for continuous improvement.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Handled payment transactions to guarantee smooth customer checkout process.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Explained dish components clearly to inform customers' decisions.
- Maintained knowledge of menu items, leading to accurate order taking.
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Accommodated special dietary requests, enhancing customer dining experience.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Liaised with kitchen staff for prompt order delivery to customers.
- Managed table settings for optimal dining experience
- Managed over 150 customers per day
Nursery assistant
Happy Smiles Nursery
Consett, Durham
11.2024 - 03.2025
- Provided care for children, ensuring their well-being at all times.
- Engaged children in arts and crafts activities, fostering creativity and motor skills development.
- Encouraged good hygiene practices among children promoting a healthy routine.
- Enhanced children's social skills through organising group activities.
- Supported teachers with daily routines for smoother classroom operation.
- Facilitated outdoor activities, promoting physical health among youngsters.
- Prepared age-appropriate teaching materials aiding effective lesson delivery.
- Assisted in the development of educational programmes to boost children's learning engagement.
- Collaborated with other nursery staffs to ensure efficient day-to-day operations.
- Ensured quality childcare by following safety regulations strictly.
Education
GCSEs - Core and foundation subjects
St Bedes Catholic school and Sixth Form College
Consett, Durham 09/2019 - 06/2024
Health and Social level 3 - Health and social care
New College Durham
Durham 09/2024 -
Skills
- Bill calculation
- Customer Service
- Clear communication
- Dining room setup
- Order taking
- Food and beverage knowledge
- Bartending
- Meal recommendation
- Health and safety standards
- Table service
Affiliations
- Reading
- Trampolining
- Fitness
- Cooking
- Baking
- Travel
Languages
English
Native
Spanish
Elementary
Certification
GCSE Design and Technology- Grade 5
GCSE English Language- Grade 4
GCSE Combined Science: Trilogy Tier F- Grade 4-4
GCSE English Literature- Grade 4
GCSE Mathematics (Foundation Tier)- Grade 4
GCSE Religious Studies Route B- Grade 4
GCSE History Option Pj- Grade 3
BTEC TECH Enterprise- Pass L2
BTEC TECH Health and Social Care- Pass L2
Timeline
Nursery assistant
Happy Smiles Nursery
11.2024 - 03.2025
Waiter bartender
The Miner's Arms
07.2024 - Current
Waiter
The Miners Arms
07.2024 - Current
GCSEs - Core and foundation subjects
St Bedes Catholic school and Sixth Form College
09/2019 - 06/2024
Health and Social level 3 - Health and social care
New College Durham
09/2024 -
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