Keenan Hyde
Radcliffe,Greater Manchester
Summary
Confident and proactive leader with 3 years of experience in management. Exceptional organisational and interpersonal skills, capable of managing teams and various tasks seamlessly. Proven ability to drive colleague performance/development and enhance customer satisfaction through strategic planning and team development. A great ability to drive business growth by aligning with new visions and change. Committed to delivering outstanding results and fostering growth in a Branch Manager role.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Branch Manager (Deputised)
Lloyds Banking Group
Bury/Prestwich/Cheetham Hill, Lancashire
04.2024 - Current
- Reviewed and analysed data to identify growth opportunities.
- Conducted regular performance reviews for continuous employee development.
- Fostered a positive work environment, improving overall team morale.
- Managed daily operations to ensure smooth running of the branch.
- Developed and implemented strategies for increased customer satisfaction.
- Resolved customer complaints swiftly, maintaining company's reputation.
- Coordinated with other branches for seamless service delivery.
- Improved branch productivity by implementing efficient work schedules.
- Partnered with management team to optimise development and performance.
Assistant Branch Manager
Lloyds Banking Group
Bury, Lancashire
08.2022 - 04.2024
- Collaborated with team to enhance customer service experience.
- Partnered with Branch Manager to devise effective operational strategies.
- Contributed towards achieving branch's financial objectives through effective planning and execution.
- Dealt with customer complaints, enhancing satisfaction levels.
- Coordinated with other branches for unified business approach.
- Conducted weekly meetings to discuss branch performance and objectives.
- Maintained daily risk operations, ensuring smooth workflow.
- Assisted with employee scheduling, improving overall productivity levels.
- Coached and developed colleagues to achieve their development and performance goals.
Customer Adviser
Lloyds Banking Group
Bury, Lancashire
07.2019 - 08.2022
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Collaborated closely with colleagues to resolve complex customer issues swiftly.
- Successfully delivered on tasks within tight deadlines.
- Enhanced customer satisfaction by promptly addressing queries and concerns.
- Cultivated strong relationships with customers to drive engagement.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Education
GCSEs -
Elton High School
Bury 09.2009 - 07.2014
A-Levels - Business, History & Sociology
Bury College
Bury 09.2014 - 07.2016
Skills
- Branch audit experience
- Performance monitoring
- Strategic visioning
- Digital transformation knowledge
- Risk assessment and management
- Colleague development
- Leadership expertise
- Performance driving
- Product knowledge
- Resource allocation
- Change leadership
- Decision making
- Emotional intelligence
Affiliations
- Cooking
- Family time
- Fitness
- Music
- Holidays
References
References available upon request.
Timeline
Branch Manager (Deputised)
Lloyds Banking Group
04.2024 - Current
Assistant Branch Manager
Lloyds Banking Group
08.2022 - 04.2024
Customer Adviser
Lloyds Banking Group
07.2019 - 08.2022
A-Levels - Business, History & Sociology
Bury College
09.2014 - 07.2016
GCSEs -
Elton High School
09.2009 - 07.2014
Similar Profiles
Precella Craigg-ReidPrecella Craigg-Reid
Engagement, Culture & Comms Assistant at Lloyds Banking GroupEngagement, Culture & Comms Assistant at Lloyds Banking Group
MATTHEW STOTHARTMATTHEW STOTHART
Client Operations - Mandates at Lloyds Banking Group (Via Pontoon Solutions)Client Operations - Mandates at Lloyds Banking Group (Via Pontoon Solutions)
Joanne StaceyJoanne Stacey
Mortgage & Protection Advisor at Lloyds Banking GroupMortgage & Protection Advisor at Lloyds Banking Group