EWAN CURLE

• Process mapping E2E customer journey (As Is and To Be)
• Identify non value added tasks within processes
• Implement procedural change to make processes more efficient
• Outline savings to Senior Management and benefits of changes
• Roll out process changes to colleagues
• Ensure governance of changes recorded and document
• Data analysis using MS Excel
• Invest clients funds on web based platform (CSP)
• Dealing with Workplace Pension Queries/Legislation queries

• Provide excellent customer service to new and existing customers within Scottish Widows to provide great outcomes for customers
• Key responsibilities:
• Provide excellent customer service for inbound queries relating to customer's accounts and products
• Dealing and taking ownership with customer's problems, solving them at first point of contact
• Completing telephony, admin and digital tasks in order to complete customer queries
• Work within a team to communicate facts, exchange information to help resolve customer queries or issues effectively and efficiently
• Contribute within the group to ensure the performance standards and the business objectives are met each week
• Take ownership of personal development and training by regularly reviewing my own performances
• Identifying improvements to the processes I use

• Provide effective administrative assistance and support to the Executive Assistant, particularly in regards to the Energy and Marine Geoscience teams
• Key responsibilities:
• Plan and book all aspects of travel for the Energy and Marine Geoscience staff as required, including support for visas and other travel documents
• Assist Executive Assistant with travel bookings for Energy Director and Lyell Co-Director
• Provide useful documentation/information for travel (eg itineraries and reservation confirmations)
• Facilitate all aspects of internal and external meetings for the Energy and
• Marine Geoscience teams
• Support the Executive Assistant in the organisation of major events
• Maintain a general supply of stationery
• Support staff in the Energy and Marine Directorates in relation to expense claims, procurement, etc
• Create, process, format and edit documents, forms and spreadsheets for the Team Leaders, to comply with BGS quality systems

• Leader with admin related to two EU Projects

• Working as a kitchen porter within a busy bar/restaurant
• Along with the kitchen management team, complying with all hygiene and health and safety programs and regulations
• This role gave me the opportunity to display the experience and skills required to work in a challenging environment
• Some of these include:
• Working under pressure in a demanding environment
• Insight into how a professional kitchen works
• Working well within a close team environment to ensure kitchen runs successfully
• Demonstrating training skills when I was responsible for mentoring new members of the team
• Flexibility - the working hours can vary depending on demand My key responsibilities in the role inlcude:
• Ensuring basic cleaning duties are carried out as quickly as possible
• Collecting and washing pots, pans, crockery and cutlery
• Ensuring that food preparation areas are cleaned for Chefs
• Assisting Chefs with food preparation ahead of service, I TESTING COMPANY
• I undertook a one-week work experience placement at 2i Testing Company, which helped to confirm that I enjoyed administration and working in an office environment
• This also helped me to choose what subjects to do for my highers.