Nishant Ram
Edinburgh,United Kingdom
Summary
Instrumental IT Project Manager bringing 10 years of experience achieving ambitious goals in a challenging IT environment. Diligent, forward-thinking, and adaptable to dynamic company, customer, and project needs. Successful at motivating teams to meet demanding timelines. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
IT Project Manager
American Express, Lloyds Banking Group, Royal London Group
01.2012 - 08.2022
- Collaborated across teams to align and deliver overarching business strategy.
- Improved company productivity, consistently meeting stringent deadlines throughout lifecycle project delivery.
- Oversaw execution of IT projects from inception to execution.
- Aligned IT strategy with business needs, prioritising value for money, security and contractual requirements.
Technical Lead
American Express
05.2008 - 12.2011
- Design and Development of IT applications, components, and interfaces, considering functional and non-functional requirements, performance, security, and existing systems
- Packaging and deploying software changes into a live environment by adhering to established safety, security, and quality standards by using package management tools for software dependency, version, and library control.
Application Support Analyst
American Express
06.2005 - 04.2008
- Incident circumvention and resolution, facilitate recovery following resolution of incidents and ensure documentation with closure.
- Analyses causes of incidents and informs service owners to minimize the probability of recurrence and contributes to service improvement.
- Analyses metrics and reports on the performance of the incident management process
- Manages application enhancements to improve business performance with advice on application security, licensing, upgrades, backups, and disaster recovery needs.
Education
MSC - Transport Planning and Management
09.2022 - 10.2023
Bachelor of Engineering (BE) - Computer Science and Engineering
10.2000 - 06.2004
Skills
- Airline cost structure - Categorization of airline operating cost (Direct vs indirect operating costs) and its impact on revenue and operating margins
- Airline Revenue Management - Optimal pricing for higher seat sales and yields maximizing the overall load factors & profitability
- Airline Distribution Strategy - Indirect distribution via the GDS and Direct distribution via airline sites and New Distribution Capability(NDC) Offer and order management and One order
- Airline Network Planning - Hub and spoke model development versus Point to point model based on the airline business model
- Usage of the Herfindahl-Hirschmann Index (HHI) to measure market concentration and QSI tool for airline forecasting models Usage of Gephi to map flight paths and networks
- Usage of Gravity model concepts to forecast potential demand for new scheduled services on routes between airports that currently do not exist
- Knowledge of crew management software with foundational concepts of the core systems – Crew planning, Crew Tracking, and Automatic crew assignment
- Knowledge of the airport slot guidelines, slot allocation process and knowledge of grandfather rights Insights on the global slot coordination process published in Worldwide Airport Slot Guidelines (WASG)
Certification
· Certified Scrum Master (CSM) and SAFe Agile Certified.
· ITIL Foundation Certified.
· Project Management PRINCE2 Trained
Languages
Hindi
Native
English
Fluent
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
University of Westminster - MSC, Transport Planning and Management
09.2022 - 10.2023
IT Project Manager - American Express, Lloyds Banking Group, Royal London Group
01.2012 - 08.2022
Technical Lead - American Express
05.2008 - 12.2011
Application Support Analyst - American Express
06.2005 - 04.2008
Visveswaraiah Technological University - Bachelor of Engineering (BE), Computer Science and Engineering
10.2000 - 06.2004
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