Katie Millar
Rayleigh,Essex
Summary
Dynamic professional with a strong foundation in data analysis software and lab safety compliance, complemented by efficient time management skills. Demonstrates a positive attitude and competitive nature, driving success in guest relations and in-person sales techniques. Committed to maintaining patience and tolerance while achieving career goals focused on enhancing expertise in data-driven environments. Furthermore, I'm an
organised, independent worker, detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.
Overview
2
2
years of professional experience
1
1
Certification
Work history
Front of house team member
Mitchells & Butlers
Rayleigh
06.2025 - Current
- Checked guest satisfaction regularly, addressing any issues promptly.
- Contributed to team success by maintaining cleanliness and organisation in work areas.
- Managed cash transactions accurately, ensuring accurate financial records.
- Ensured smooth operation of front of house by managing reservations and walk-ins.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Kids Coach
David Lloyd Clubs-Southend-on-Sea
07.2023 - 05.2024
- Created sessions of a range of sports for children aged 3-15 to create a nurturing environment for them to learn and grow.
- Adjusted coaching style according to changing needs of the team, maximising adaptability and flexibility.
- Enhanced communication with personal development sessions.
- Developed trusted rapport with teams and individuals to understand strengths, weaknesses and motivations.
Food and Beverage Assistant
David Lloyd Clubs-Raleigh
07.2023 - 05.2024
- Serving customers and helping during club events. Helped with member feedback and complaints effectively. Often coordinated with other teams within the club.
- Resolved customer complaints efficiently, fostering positive relations and repeat business.
- Trained new team members, contributing to staff proficiency.
- Maintained clear communication with guests and kitchen staff for smooth service delivery.
Education
Bachelor's degree - Biology
University of Kent
Canterbury, Kent 09.2024 -
A Level - Biology, Chemistry, Physical Education
The Fitzwimarc School
10 GCSEs - All 6 or above
The Fitzwimarc School
Rayleigh, Essex 09.2017 - 06.2022
Skills
- Efficient time management
- Data analysis software
- Lab safety compliance
- Patience and tolerance
- In-Person sales techniques
- Guest relations expertise
- Competitive nature with drive to succeed
- Positive attitude
Certification
- Driving Licence
- May 2024 to May 2034
Volunteer Experience
- British Heart Foundation-Raleigh, Volunteer, 2022-10, 2023-04, Worked effectively with many customers serving on tills and helping them in decision making.
- Sweyne Court Care Home-Raleigh, Volunteer, 2022-05, 2022-06, Interacted and entertained residents engaging in games and activities while present.
Accomplishments
Im currently at university with the role of a social secretary, which means I'm in charge of people within my society's safety and enjoyment. Furthermore while balancing the practice of my sport Lacrosse and Athletics. Where in which I have competed each year both at University and throughout schooling.
References
References available upon request.
Timeline
Front of house team member
Mitchells & Butlers
06.2025 - Current
Bachelor's degree - Biology
University of Kent
09.2024 -
Kids Coach
David Lloyd Clubs-Southend-on-Sea
07.2023 - 05.2024
Food and Beverage Assistant
David Lloyd Clubs-Raleigh
07.2023 - 05.2024
10 GCSEs - All 6 or above
The Fitzwimarc School
09.2017 - 06.2022
A Level - Biology, Chemistry, Physical Education
The Fitzwimarc School