Elin Rowlands
Holyhead,Gwynedd
Summary
Dedicated professional with a strong foundation in in-person sales techniques and efficient payment processing. Demonstrates exceptional patience and tolerance, coupled with effective coordination skills to ensure seamless operations. Committed to maintaining health and safety compliance while actively listening to client needs. Flexible and adaptable, aiming to leverage these skills in a dynamic environment to drive success and customer satisfaction.
Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.
Offering strong interpersonal and communication skills, combined with positive attitude and willingness to learn. Knowledgeable about customer service principles and maintaining welcoming environment. Ready to use and develop problem-solving, teamwork, and multitasking skills in any role.
Overview
2
2
Languages
5
5
years of post-secondary education
4
4
years of professional experience
Work history
Front of house team member
Caffi siop Mechell
Llanfechell, Anglesey
2025.03 - Current
- Assisted guests with queries or requests for optimal guest experience.
- Ensured smooth operation of the front desk by managing reservations and walk-ins.
- Managed cash transactions accurately, ensuring accurate financial records.
- Communicated effectively with kitchen staff to ensure timely delivery of meals.
- Coordinated seating arrangements for efficient restaurant management.
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
- Contributed to team success by maintaining cleanliness and organisation in work areas.
- Recommended menu items to guests, enhancing their dining experience.
- Balanced the needs of multiple tables whilst maintaining top-quality customer service.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Cooperated closely with other team members to meet and exceed guests' expectations.
- Checked guest satisfaction regularly, addressing any issues promptly.
- Enhanced guest experience with a friendly and helpful attitude.
- Upheld rigorous hygiene standards in all front-of-house areas.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Alerted kitchen teams to specific guest criteria, including food allergies and intolerances.
- Practiced healthy and safety measures to comply with regulations.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
Food server
Y Tepod Pridd
2024.11 - 2025.12
- Maintained a clean, hygienic dining area for an enjoyable eating experience.
- Kept track of inventory and restocked supplies as needed, ensuring continuous availability of items requested by diners.
- Demonstrated knowledge of menu items helping customers make satisfying meal choices.
- Ensured customer satisfaction through prompt resolution of complaints or issues at the table.
- Assisted in food preparation tasks ensuring optimal freshness and taste of dishes served.
- Served food in a timely manner to ensure hot, fresh meals.
- Cleaned up after guests promptly allowing quick turnover during busy hours.
- Improved customer satisfaction by attentively listening to and addressing dietary needs and preferences.
- Operated point-of-sale systems efficiently ensuring accurate billing processes.
- Enhanced dining atmosphere by providing friendly, attentive service.
- Demonstrated safe food handling standards at all times.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Delivered exceptional, friendly and fast service.
Waitress
The Lobster Pot
Church Bay, Holyhead , Anglesey
2023.02 - 2024.12
- Accommodated special event needs, provided customised services for parties.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Advanced team efficiency by assisting in training new waitstaff members.
- Collaborated with kitchen staff to ensure order accuracy.
- Managed table settings for enhanced dining experience.
- Utilised professional communication skills to resolve customer complaints.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Improved customer satisfaction by providing efficient and friendly service.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Maintained clean and organised dining area for customer comfort.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
Shop worker
Stermat
, Anglesey
2022.03 - 2022.10
- Resolved customer complaints swiftly, ensuring repeat business.
- keeping up-to-date on new products and promotions.
- Assisted customers in the selection of products for personalised shopping experiences.
- Performed inventory checks regularly, resulting in optimal stock levels.
- Maintained a safe shopping environment by adhering to safety regulations.
- Worked collaboratively with team members to maintain a clean, well-organised shop floor.
- Kept shelves stocked and neat, enhancing store appearance.
- Guided customers to locate products or alternative items.
- Updated product labelling and pricing to reflect discounts and offers.
- Delivered personalised customer service with a smile to promote return custom.
- Tagged products quickly and accurately with price tags and stickers.
Education
GCSEs -
Ysgol Uwchradd Bodedern
Bodedern, Anglesey 2017.09 - 2022.07
Skills
- Patience and tolerance
- In-Person sales techniques
- Effective co-ordination
- Health and Safety Compliance
- Flexibility
- Active listening
- Efficient payment processing
Languages
English
Advanced (C1)
Welsh
Proficient (C2)
Timeline
Front of house team member
Caffi siop Mechell
2025.03 - Current
Food server
Y Tepod Pridd
2024.11 - 2025.12
Waitress
The Lobster Pot
2023.02 - 2024.12
Shop worker
Stermat
2022.03 - 2022.10
GCSEs -
Ysgol Uwchradd Bodedern
2017.09 - 2022.07