katie-leigh moss-hammond

I have worked at AO Arena in Manchester since November 2024 on a 0-hour, part-time contract while at university, splitting my time between bar staff and Suite Attendant roles. As bar staff, I serve drinks efficiently to large crowds, stock, and deliver excellent customer service, handling challenging situations professionally. In my suite role, I provide premium food and drink service to VIP guests, ensuring suite areas are clean, organized, and welcoming. This combination of roles has strengthened my skills in communication, time management, teamwork, and problem-solving, thriving in fast-paced, high-pressure, customer-focused environments.

• I have worked at First Direct Arena in Leeds for over three years on a 0 hour contract, in a fast-paced, high-pressure environment serving thousands of customers per night. My role involves delivering exceptional customer service, handling difficult situations with professionalism, and achieving sales targets. I manage multiple tasks on a single shift, including food, bar service, and maintaining efficiency and attention to detail. This experience has helped me develop excellent skills in communication, time management, problem-solving, and teamwork, thriving in busy, customer-focused settings. Additionally, I am trained in Challenge 25 procedures to ensure responsible alcohol service and compliance.
• I also have the opportunity to work at the York Races every year, further expanding my experience in large-scale event hospitality.

• I worked at the Royal Armouries Museum supporting UKREiiF, completing three consecutive shifts in a row of 13-hour days. Helped with event operations and guest experience in a fast-paced environment, maintaining professionalism and high service standards throughout long shifts.