Summary
Overview
Work history
Education
Skills
Certification
References
Interests
Timeline
Generic

Lola Crump

Shrewsbury

Summary

Enthusiastic and motivated individual eager to learn new skills and knowledge. Skilled communicator with experience in a customer service roles. Work well as part of a team as well as on individual assignments. Looking to expand on these skills in a customer focused role and take on new challenges.

Overview

3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Bar staff member

House of Grain
Shrewsbury, Shropshire
02.2025 - Current
  • Restocked bar efficiently during busy periods.
  • Ensured customer satisfaction by providing excellent service.
  • Prepared beverages, ensuring consistent quality.
  • Supported serving staff with fast, accurate beverage preparation.
  • Prepared ingredients and garnishes for cocktails and signature bar drinks.
  • Collaborated with team members to provide seamless service during busy periods.
  • Adapted quickly during busy periods to meet customer demands efficiently.
  • Handled challenging situations calmly, resolving issues promptly for patrons' satisfaction.
  • Performed closing duties, ensuring the venue was ready for business the following day.

Barista / Customer service assistant

Planet Doughnut/Dipped
Shrewsbury
08.2023 - 02.2025
  • Maintain clean, organised café workspaces and coffee, food preparation areas. Enabling co-workers to readily locate required supplies including
  • Cleaning of counters, machines, utensils and seating areas
  • Assisting customers with varying questions using product knowledge and customer service skills
  • Replenish stock regularly, monitoring stock
  • Using Tills and assisting with store closing
  • Preparing and serving hot and cold beverages and food items promptly, maintaining temperature, quality and presentation.
  • Followed health and safety standards to protect customers from illness and cross-contamination.
  • Helped with social media presence to support advertising.


Climbing assistant (Work experience)

Climbing Hut
Shrewsbury
06.2022 - 06.2022
  • Supervised various age groups such as children and adults on supported climbing
  • Regular face to face contact with customers
  • Answering phones, using the till and completing new bookings
  • Served hot and cold drinks and a selected range of food along with having carried out odd jobs like cleaning and marketing
  • Assisted with the general upkeep and appearance of the centre


Education

NVQ Level 3 - Photography

Shrewsbury College
Shrewsbury, Shropshire
09.2023 - 03.2025

Priory School
Shrewsbury, Shropshire
09.2018 - 06.2023

Skills

  • Key skills & achievements
  • Microsoft Word, PowerPoint, and Outlook
  • Strong communication skills
  • Excellent customer service
  • Motivated
  • Courteous
  • Positive attitude
  • Organised and Reliable


Certification

Clear DBS check - March 2024

References

References available upon request.

Interests

My interests include Rock Climbing and outdoor activities. I am particularly passionate about  snowboarding and have enjoyed travelling to different countries to snowboard. 

I enjoy photography and graphics and have a keen interest in music, writing my own, playing guitar and singing. 

Timeline

Bar staff member

House of Grain
02.2025 - Current

NVQ Level 3 - Photography

Shrewsbury College
09.2023 - 03.2025

Barista / Customer service assistant

Planet Doughnut/Dipped
08.2023 - 02.2025

Climbing assistant (Work experience)

Climbing Hut
06.2022 - 06.2022

Priory School
09.2018 - 06.2023

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Lola Crump