Ela Bennett

summer job

• Cleaned and sanitised bar area, maintaining high standards of hygiene.
• Managed customer disputes effectively, preserving the business reputation.
• Checked identification to maintain legal compliance.
• Rotated stock regularly, reducing waste from expired products.
• Served customers to foster a friendly atmosphere.
• Adhered to health and safety regulations strictly.
• Ensured customer satisfaction by providing excellent service.
• Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
• Prepared beverages, ensuring consistent quality.
• Engaged in upselling techniques, boosting sales revenue.
• Handled cash transactions to ensure accurate accounting.
• Restocked bar efficiently during busy periods.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
• Maintained bar stocks, replenishing daily as necessary.
• Warmly greeted and served customers, promptly processing payments to minimise wait times.
• Refused drinks service to guests without appropriate proof of age.
• Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
• Handled and moved supplies between stores and bars for restocking and storage.
• Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
• Completed end-of-day cleanup to reset bar for next day.
• Served guests spirits, lagers and stouts at the bar.
• Input orders into register, calculated bills and collected payments.
• Inspected customer identification to verify age against legal standards.
• Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.
• Delivered non-alcoholic drinks to guests using the same flavourings and attractive presentations as alcoholic versions.

summer job

• Demonstrated excellent team working skills whilst handling high-pressure situations during busy periods.
• Handled customer complaints professionally resulting in satisfactory resolution and retaining patronage.
• Adhered to all safety regulations, minimising risk of accidents on-site.
• Participated in regular training sessions keeping abreast with industry trends and improving personal skillset.
• Operated cash registers accurately, ensuring correct transactions for customers.
• Maintained high hygiene standards for a clean and safe kitchen environment.
• Ensured smooth operations by coordinating with other catering staff members.
• Performed daily stock checks for maintaining adequate supplies at all times.
• Delivered exceptional service to customers, contributing to repeat business.
• Prioritised tasks efficiently during peak hours, ensuring timely service delivery to customers.
• Fostered positive relationships with suppliers leading to reliable deliveries and quality products.
• Achieved customer satisfaction by promptly serving food and beverages.
• Cleaned dining areas diligently, providing a pleasant eating environment for guests.
• Utilised time management skills to accomplish tasks within stipulated timelines.
• Managed event set-up and tear-down duties, facilitating seamless functioning.
• Communicated effectively with all team members, promoting a harmonious work atmosphere.
• Followed prescribed methods of portioning and presentation, consistently meeting customer expectations.
• Inspected kitchen equipment and tools, promptly reporting malfunctions to prevent inefficiencies.
• Monitored ingredient supply, promptly ordering low-stock items to prevent service disruptions.
• Maintained skills across various kitchen roles, providing support in alternative positions during staff absences.
• Mastered skills across various kitchen roles, providing support in alternative positions during staff absences.
• Improved transportation flow between kitchen and service teams, minimising customer wait times.
• Boosted customer satisfaction by preparing dishes to exact dietary needs.
• Prepared food for high-capacity events to strict schedules.
• Closely monitored ingredients supplies, promptly ordering low-stock items to prevent service disruptions.
• Improved workflow between kitchen and service teams to optimise productivity.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Processed cash and card payments accurately and efficiently.
• Cleaned back-of-house stations, crockery and cutlery to support catering service.
• Maintained safe working environment by reporting unsafe conditions, accidents and injuries to supervisor.
• Provided superior customer service by making food recommendations and communicating potential allergens.
• Upheld outstanding levels of cleanliness through methodical clean-as-you-go approach.
• Maintained high standards of food hygiene through regular checks of fridge and freezer temperatures.
• Maximised chef productivity by supporting food preparation through peeling, trimming and washing food.
• Assisted with closing of events by breaking down chairs, tables and buffet.
• Performed secure, efficient coat check services for guests.
• Carefully prepared ingredients based on menus, portion control and agreed quality standards.
• Collected, washed and sanitised dishes and cooking utensils.
• Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
• Monitored and recorded fridge and freezer temperatures to safely preserve stock.
• Followed checklists to keep kitchen areas clean, stocked and sanitised.

sixth form job

• Managed extracurricular activities such as sports events or field trips to provide varied learning experiences for pupils outside the classroom setting.
• Created visual aids for use during lessons that enhanced learner engagement and understanding of key concepts.
• Enhanced children's understanding of complex ideas by simplifying and explaining concepts in an engaging way.
• Incorporated technology into lessons improving children's ICT skills.
• Utilised creative teaching aids whilst assisting main teacher during lessons, making subject matter more interesting for students.
• Facilitated group activities during lessons which promoted team-work amongst students.
• Maintained a clean, safe classroom environment by performing regular organisation and cleaning tasks.
• Contributed to the development of school policies aimed at enhancing teaching methods and techniques.
• Prepared classrooms for daily activities and tidied up afterwards, keeping surroundings neat and presentable at all times.
• Assisted with the marking of pupils' work, providing constructive feedback where necessary.
• Provided special attention to students with learning difficulties for better inclusion in class activities.
• Worked closely with teachers to implement engaging lessons which improved student participation.
• Monitored pupil behaviour during class time, ensuring a conducive learning environment.
• Aided in the supervision of children during break times further ensuring their safety while on school premises.
• Provided friendly, enthusiastic support to pupils in individual and group support settings.
• Built trusting, respectful relationships with pupils through attentive listening and communication abilities.
• Supervised pupils during lunchtimes and educational visits.
• Created positive, engaging learning environments to improve student experiences.
• Offered support to special needs students, guaranteeing safety and access to equitable learning.
• Managed challenging child behaviour, running interventions to raise concerns and recommend appropriate action.
• Prepared visual aids, equipment and classroom displays for daily lessons.
• Observed pupils closely in classroom environment to foster engagement.
• Minimised distraction by creating and maintaining clean, safe and organised classroom.
• Helped student to build confidence by cultivating trusted atmosphere in group settings.
• Aided improvements in educational, emotional and social development.
• Maintained child safety, security and good behaviour during classroom and outdoor activities.
• Observed children during social interactions and encouraged positive choices for minimising and resolving conflicts.
• Encouraged students to work together to complete projects and solve problems.
• Monitored children in spaces between classes, keeping disruptions to minimum.
• Attended to younger children's basic physical needs and assisted in development of personal skills.

Sixth form job

• Built rapport with frequent shoppers to foster loyal customer base.
• Facilitated smooth checkouts with efficient bagging and wrapping practices.
• Conducted price checks at request of customers for clear communication on cost.
• Greeted every customer warmly, promoting friendly atmosphere.
• Completed restocking swiftly post delivery arrival to ensure immediate product availability.
• Handled queries regarding products, providing detailed information as necessary.
• Ensured customer satisfaction by providing attentive service and handling complaints professionally.
• Managed stock levels on shop floor for continuous product availability.
• Updated window displays regularly for fresh store appeal.
• Improved product visibility with strategic shelf arrangements.
• Assisted in inventory counts, maintaining accurate records.
• Maintained clean, appealing shop environment for comfortable shopping experience.
• Assisted customers in finding desired items to enhance their shopping experience.
• Collaborated effectively with team members during busy periods.
• Coordinated closely with management on shop floor layouts and visual merchandising.
• Promoted sales and special promotions to increase store revenue.
• Upheld company policies whilst dealing with returns and exchanges.
• Communicated effectively with suppliers on delivery schedules, ensuring timely replenishments.
• Handled cash register efficiently, ensuring accurate transactions.
• Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
• Shelved and merchandised new products in visually appealing, organised displays to engage customers.
• Guided customers to locate products or alternative items.
• Operated cash registers with accuracy and processed cash and card transactions.
• Covered extra shifts and maintained flexible schedule to achieve store goals.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
• Completed opening and closing duties in line with established schedule.
• Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
• Worked energetically to maintain efficient operations during peak trading hours.
• Assisted customers with product selection and sales, recommending items to increase transaction value.
• Maintained impeccably high standards store presentation and hygiene through cleaning.
• Delivered personalised customer service with a smile to promote return custom.
• Updated product labelling and pricing to reflect discounts and offers.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Fostered positive relationships with customers to enhance loyalty and retention.
• Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
• Received and processed product returns.
• Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
• Supervised junior staff activities and kept shop operational.
• Documented stock count and operations to track usage and procurement.
• Tagged products quickly and accurately with price tags and stickers.
• Displayed promotional material on storefronts to attract shoppers.
• Organised displays to promote inventory and encourage customer purchases.
• Prepared orders for customers with wrapped, bagged and boxed items.
• Engaged customers to enhance in-store experience and provide outstanding customer service.
• Totalled bills using maths skills and maintained accurate till count.
• Accepted card, cash and cheque payments in POS register system.
• Helped customers obtain specialised help for refunds and exchanges.
• Inspected products for damages and expiry dates before processing refunds.
• Requested and checked customer IDs at checkout for age-restricted products.
• Boosted product sales by offering selection guidance to customers.
• Managed customer lines for minimum wait times and high satisfaction.
• Carried out active selling from initial customer greeting.
• Built rapport with new and existing customers to boost client retention.
• Identified discrepancies in stocks through regular inventory management.
• Designed visually pleasing in-store and window displays to increase footfall.
• Demonstrated product usage and features to customers.
• Explained establishment policies to customers and offered advice on selections.
• Packed and wrapped gifts with decorative details to match customer preferences.
• Prepared invoices for customers with large orders or special sales types.
• Displayed wares in temporary structures at markets to attract new customers.

summer job

• Assisted in the preparation of beverages to expedite service during peak hours.
• Assured cleanliness of cafe premises for an inviting atmosphere.
• Maintained up-to-date knowledge of menu items to aid customers in their selection.
• Collaborated closely with baristas for efficient handling of coffee-related orders.
• Ensured tables were cleared promptly post-dining providing a tidy environment for new patrons.
• Took reservations over the phone whilst managing walk-in customers efficiently.
• Dealt with customer complaints promptly, ensuring satisfactory resolution and retention of clientele.
• Delivered exceptional service for repeat patronage from customers.
• Coordinated with kitchen staff for timely delivery of meals, enhancing dining experience.
• Enhanced customer experience by providing prompt and courteous service.
• Checked inventory levels regularly to avoid shortages during business hours.
• Facilitated quick order processing, resulting in minimal wait times for customers.
• Presented menus, answered enquiries about dishes, resulting in informed choices by customers.
• Implemented effective communication skills with colleagues to foster teamwork and efficiency.
• Managed food and beverage orders with accuracy to ensure customer satisfaction.
• Demonstrated product knowledge when recommending menu items, leading to increased sales.
• Upheld high standards of hygiene within the cafe for health and safety compliance.
• Adhered to all company policies and procedures, ensuring smooth operations at all times.
• Handled cash transactions accurately, maintaining financial integrity of the establishment.
• Reset tables quickly after cleaning them contributing towards a neat and inviting ambience.
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Maximised table turnover by assisting in setting up and clearing down tables to enable prompt readiness for next service.
• Performed detailed quality control inspections on outgoing orders to maintain first-class food standards.
• Provided friendly, courteous service, maximising positive customer satisfaction ratings.
• Served food and beverages to customers in line with prescribed portioning and presentation standards.
• Rotated stock in temperature-controlled storage areas for safe food service.
• Followed prescribed recipes and preparation techniques for range of drinks, including espresso, latte and cappuccino.
• Boosted sales by suggestively selling sides, drinks and desserts.
• Resolved customer queries calmly, working with management to achieve positive outcomes.
• Maintained spotlessly clean dining environments for continued best hygiene standards.
• Managed front counter service, ensuring attentive customer care from initial welcome to departure.
• Took customer orders promptly, noting down specific requirements and communicating with kitchen teams.
• Communicated closely with kitchen staff to ensure accurate, timely food service.
• Adhered to all food health and hygiene regulations, maintaining safe, compliant service provisions.
• Demonstrated exceptional memory and communication skills for reliable and trusted service.
• Greeted and escorted guests to tables.
• Maintained excellent level of service in busy and demanding restaurant environment.
• Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Arranged tables and set up linens and silverware in preparation for guests.
• Delivered exceptional service by greeting and serving customers in timely, friendly manner.
• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
• Informed kitchen staff regarding special order requirements.
• Delivered checks, collected cash or credit card payments and provided receipt to customers.
• Checked in with customers during meals to check orders were received correctly and met guests' expectations.
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
• Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.
• Attended to customer's needs proactively for first-class waiting service.
• Delivered food and drinks discreetly for seamless and unobtrusive service.
• Received complaints and offered remedial action to help improve customer experiences.
• Provided menu and offered recommendations to complement dining experience.
• Followed health and hygiene standards when handling food and cleaning restaurants.
• Prepared tables for guests and reset tables between customers.
• Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
• Kept tables clear of used crockery, glassware and cutlery.
• Greeted customers, presented menus and shared information about available special items.
• Accurately took orders, making menu recommendations as appropriate.
• Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
• Polished glasses and cutlery to pristine standards.
• Verified completed orders and served guests at tables.
• Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
• Assisted kitchen staff with food prep, dishwashing and plating food.
• Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
• Memorised complete menu and offered guests knowledgeable suggestions.
• Advised on food and drink choices based on customer preferences.
• Totalled bills for customers and accepted payment via cheque, currency and card payments.
• Stayed up to date on menu changes to accurately answer customer queries.
• Increased order value by upselling sides, drinks and desserts.
• Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
• Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
• Advised customers on wine and beverage pairings with selected food items.
• Exhibited knowledge of various coffee blends for enhanced customer experience.
• Implemented hygiene standards throughout café premises for public health safety compliance.
• Performed cash handling duties accurately to maintain financial integrity.
• Offered personalised beverage recommendations, enhancing customer rapport.
• Provided a welcoming atmosphere to customers, promoting return visits.
• Delivered exceptional service to customers for their enjoyment and comfort.
• Assisted in inventory control measures for effective stock management.
• Ensured freshness of pastries on display, contributing to overall quality assurance.
• Upheld excellent relationships with regular clients fostering loyalty and repeat business.
• Maintained cleanliness of the café area whilst preparing orders.
• Collaborated with team members during busy periods improving workflow efficiency.
• Streamlined order taking process, reducing wait times for customers' convenience.
• Enhanced bar efficiency by keeping work areas tidy and well-stocked.
• Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
• Communicated effectively with kitchen staff ensuring seamless service delivery.
• Ensured customer satisfaction by providing top-quality coffee and beverages.
• Demonstrated proficiency in operating espresso machines with precision and care.
• Promoted seasonal beverages effectively increasing their uptake.
• Managed high volume orders during peak hours maintaining quality of service.
• Studied and re-designed processes to improve quality of coffee and cafe products.
• Trained new staff members on café operations, fostering teamwork and consistency.
• Warmly greeted and served customers, promptly processing payments to minimise wait times.
• Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
• Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
• Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
• Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
• Created speciality drinks according to exact customer requests and preferences.
• Produced high-volume coffee orders quickly and accurately, meeting customer demand.
• Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
• Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
• Maintained and operated espresso machines, blenders and commercial coffee brewers.
• Communicated clearly with team of baristas, management and other front-of-house staff to minimise mistakes.
• Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
• Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
• Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
• Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
• Trained new team members with positive reinforcement and respectful, motivational coaching.
• Built and nurtured customer loyalty by remembering personal preferences.
• Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
• Refilled replenishables and chilled ingredients, recording out-of-stock items for re-ordering.
• Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
• Totalled bills and accepted cash, card and mobile payments.
• Followed health and safety standards to protect customers from illness and cross-contamination.
• Stocked counters, refrigerators and food service bars with fresh supplies.
• Cleaned kitchen areas, food counters, and cooking utensils.
• Packaged takeaway food for easy transport by customers or delivery drivers.
• Served dishes and beverages in convenient packaging to maintain temperatures.
• Inspected completed orders, verifying against ticket and quality standards.
• Input customer orders into ticketing system and noted special restrictions or choices.
• Reheated pre-prepared food following standard instructions.
• Prepared basic food items and ingredients for more complex dishes.