Katie Hood

• Maintained accurate records to track cash handling.
• Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
• Addressed customer needs promptly, resulting in positive feedback and loyalty, and allowing efficient work in a fast-paced environment.
• Utilised excellent communication skills to provide detailed product information.
• Processed returned or exchanged items and provided refunds to customers.
• Boosted product sales by offering selection guidance to customers.
• Demonstrated comprehensive knowledge of various insurance products.

Assigned 4 mentees for the academic year to provide advice and guidance throughout their first year of study.

• Successfully managed 4 student mentees.
• Provided advice on juggling deadlines, other academic commitments, and social life.
• Managed meeting times that would suit all mentees through teams.