Enzo Trajkunovic
Birmingham,UK
Summary
Motivated and confident individual with hands-on experience in both private car sales and retail environments, skilled in customer service, negotiation, and closing sales. Strong communicator with the ability to build trust, handle enquiries, and deliver a positive customer experience. Currently pursuing a Level 4 Diploma in Health and Social Care at university, demonstrating a commitment to personal and professional development. Known for being ambitious, dependable, and eager to take on new challenges. Brings a positive attitude, strong work ethic, and a genuine interest in helping others — both in customer-facing roles and future care-related positions.
Overview
3
3
years of professional experience
Work history
Private Car Sales Assistant
Self-Employed (Family Business)
birmingham
06.2022 - Current
- Assisted in the sale of used vehicles through private channels in collaboration with a family-run operation.
- Supported all stages of the sales process including vehicle preparation, pricing strategy, advertising, and customer interactions.
- Acted as a key point of contact for buyer communication, answering inquiries, arranging viewings, and conducting test drives.
- Played a lead role in negotiating deals with customers, helping secure fair and competitive sale prices.
- Gained hands-on experience in building trust with clients, identifying buyer needs, and closing sales effectively.
- Developed practical knowledge of different car models, features, and market trends.
- Improved showroom presentation by arranging vehicles strategically.
Retail Sales Assistant
mini market olentia
Birmingham
04.2024 - 05.2025
- Provided excellent customer service by assisting shoppers, answering product questions, and handling transactions efficiently.
- Maintained clean, organized displays and ensured stock levels were replenished regularly.
- Operated the till, processed payments, and handled returns and exchanges professionally.
- Helped with daily opening and closing duties, including cash handling and store presentation.
- Worked effectively as part of a team in a fast-paced retail environment, supporting colleagues during busy periods.
- Developed strong communication and problem-solving skills through daily customer interactions.
Education
Certificate of Higher Education - health and social care
University of Wales Trinity Saint David
Birmingham 09.2025 -
Skills
- Customer Service – Friendly, approachable, and experienced in handling customer needs and enquiries professionally
- Sales & Negotiation – Confident in communicating with customers and negotiating deals, particularly in car sales
- Verbal Communication – Strong interpersonal skills developed through face-to-face sales and retail work
- Teamwork – Comfortable working in collaborative environments and supporting colleagues during busy periods
- Problem Solving – Able to think quickly and resolve customer issues or concerns effectively
- Confidence & Ambition – Naturally confident with a strong desire to grow and succeed in professional roles
- Work Ethic – Reliable, hardworking, and willing to go the extra mile to get the job done right
- Adaptability – Able to adjust to different work environments, from fast-paced retail to private sales
- Time Management – Capable of balancing multiple responsibilities, including work and ongoing studies
- Product Knowledge – Gained practical knowledge of various car models and features through sales experience
- Cash Handling & Till Operation – Experienced in processing transactions and handling payments securely
- Organisation – Kept stock, displays, and workspaces tidy and well-maintained in a retail setting
- Empathy & People Skills – Growing understanding of care and support needs through Health & Social Care studies
- Learning Mindset – Currently studying at university level, showing dedication to learning and self-improvement
Languages
English
Native
German
Upper intermediate
Accomplishments
- Successfully Assisted in Selling Multiple Vehicles Privately
Demonstrated initiative and sales ability by contributing to multiple car sales through private channels in a family-run setting. - Lead Negotiator in Private Car Sales
Took a key role in price negotiations, helping close fair deals and developing strong persuasion and communication skills. - Trusted with Customer-Facing Responsibilities
In both car sales and retail roles, entrusted to communicate directly with customers and handle transactions, reflecting strong reliability and professionalism. - Balanced Work and Education
Managing part-time work experience while pursuing a Level 4 Diploma in Health and Social Care at university, showing dedication, time management, and ambition. - Positive Customer Feedback (Informal)
Received verbal praise and positive feedback from customers for being helpful, friendly, and knowledgeable — even without formal review systems in place. - Self-Taught Sales & Communication Skills
Gained real-world sales, communication, and customer service skills without formal training, through direct experience and self-motivation. - Consistent Contributor in Retail Team Settings
Actively supported team members during busy retail periods, helping maintain store standards and smooth daily operations.
Affiliations
- Football Enthusiast & Team Player
Actively plays football, building teamwork, discipline, and quick decision-making — both on and off the pitch. - Automotive Enthusiast – Especially Mercedes-Benz
Passionate about cars with a particular interest in Mercedes vehicles; regularly follows automotive trends, designs, and performance innovations. - Personal Development
Always looking for ways to grow professionally and personally, including through self-learning and real-world experience in sales and communication. - Helping Others
Motivated by a strong desire to support people, which aligns with current studies in Health and Social Care and a future interest in care-focused roles. - Technology & Social Media
Comfortable using digital platforms to stay informed, connect with others, and explore trends in both automotive and lifestyle sectors.
Personal Details
- Eligible to work in the UK: Yes
- Highest Level of Education: None
Timeline
Certificate of Higher Education - health and social care
University of Wales Trinity Saint David
09.2025 -
Retail Sales Assistant
mini market olentia
04.2024 - 05.2025
Private Car Sales Assistant
Self-Employed (Family Business)
06.2022 - Current
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