Summary
Overview
Work History
Education
Skills
Timeline
Generic

Azara Khan

Birmingham,West Mindlands

Summary

I am a second-year Psychology and Counselling undergraduate at Birmingham City University and currently work part-time as a Food and Beverage Assistant at David Lloyd Clubs. Through both my academic studies and employment experience, I have developed strong interpersonal, communication, and organisational skills, alongside a genuine passion for supporting the well being of others.

I am particularly interested in pursuing a career within the mental health sector and I am seeking work experience or placement opportunities that will allow me to apply my knowledge in a practical setting while further developing my professional skills. My studies have provided me with a solid foundation in psychological theory and counselling principles, including active listening, empathy, ethical practice, confidentiality, and a holistic approach to understanding individuals and their experiences.

Throughout my degree, I have strengthened my research, critical thinking, and communication skills, enabling me to engage effectively with a range of perspectives and evidence-based approaches. In addition, my customer-facing role has enhanced my ability to build rapport, work collaboratively within a team, remain organised under pressure, and communicate confidently with people from diverse backgrounds.

I am a reflective and self-aware individual who values personal and professional growth. I am committed to continually developing my understanding of mental health and supporting others in a compassionate, respectful, and ethical manner. I am eager to contribute positively to a professional team while gaining valuable experience that will support my future career aspirations within psychology and mental health services.

Overview

1
1
year of professional experience

Work History

Food and Beverage Assistant

David Lloyd Leisure
04.2026 - Current
  • Delivered friendly and prompt service to assist with high volumes of food and drink orders during peak periods.
  • Ensured safe hygiene and food handling standards for compliance adherence.
  • Served meals and beverages to customers, focusing on timely delivery and quality maintenance.
  • Took orders while employing upselling techniques to enhance customer engagement with additional products.
  • Maintained knowledge of food, drinks, and menus to address customer inquiries effectively.

Retail Assistant

John Lewis & Partners
10.2025 - 02.2026
  • Maintained cleanliness and safety within shopping environment by adhering to health and safety guidelines.
  • Addressed customer inquiries and complaints with care, providing effective solutions to satisfy needs.
  • Welcomed customers upon entry, offering support and guidance to improve shopping experience.
  • Organised shelves neatly and cleanly through effective visual merchandising.

Waitress

Lulu Wild
05.2025 - 09.2025
  • Maintained cleanliness of dining area by clearing tables and resetting for new guests promptly.
  • Provided friendly and efficient service to assist with high-volume food and drink orders during peak times.
  • Enhanced customer experience by serving each guest with a positive and enthusiastic attitude.
  • Welcomed new customers, addressed initial inquiries, and took drink orders accurately.
  • Addressed customer complaints with empathy, offering solutions to ensure positive dining experiences.

Education

A-Levels -

Solihull sixth form college
01-2024

GCSEs -

Swanshurst secondary school
Birmingham, BIR
01-2022

Psychology and Counselling

Birmingham City University
Birmingham

Skills

  • Communication & Interpersonal Skills – Developed through my customer service experience, where I regularly interacted with a wide range of customers, resolved queries, and maintained a professional and approachable manner My Psychology degree has also strengthened my ability to communicate ideas clearly through presentations, group work, and written reports
  • Research & Analytical Skills – Through studying Psychology, I have gained experience in research methods, including designing studies, collecting and analysing data, interpreting findings, and evaluating evidence This has strengthened my attention to detail and ability to make evidence-based decisions
  • Organisation & Time Management – Successfully balanced university studies alongside customer service work, managing multiple deadlines, assignments, and responsibilities while maintaining a high standard of work
  • Problem Solving – Developed through both academic and workplace experiences, from analysing psychological research and evaluating different perspectives to resolving customer issues efficiently and professionally
  • Confidentiality & Professionalism – Gained a strong understanding of ethical practice and confidentiality through Psychology, particularly when working with sensitive research data, and applied professionalism when handling customer information
  • Adaptability & Initiative – Comfortable working in fast-paced environments and adapting to new situations Through both university and work, I have demonstrated a willingness to learn new skills, take on varied responsibilities, and work effectively in situations where clear processes may not always exist
  • Digital & Microsoft Office Skills – Confident using Microsoft Excel, Word, and PowerPoint for data analysis, report writing, and presentations Also interested in developing my use of AI tools to improve efficiency and productivity

Timeline

Food and Beverage Assistant

David Lloyd Leisure
04.2026 - Current

Retail Assistant

John Lewis & Partners
10.2025 - 02.2026

Waitress

Lulu Wild
05.2025 - 09.2025

A-Levels -

Solihull sixth form college

GCSEs -

Swanshurst secondary school

Psychology and Counselling

Birmingham City University
Azara Khan