Katie Cooke
Congleton,Cheshire
Summary
Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organised, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drives loyalty with friendly and skilled support. I'm also a motivated individual who brings desire to gain work experience and learn from retail team. Eager to serve customers, keep shop tidy and sell goods. Comfortable in fast-paced environments and willing to take on challenging work.
Overview
26
26
years of professional experience
Work history
Sales assistant
Peacocks
Congleton, Cheshire East
2022.11 - Current
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Motivated team through providing hands-on practical support to all members of staff on duty.
- Managed store opening and closing, taking key holder responsibilities seriously.
- Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Dealt with customer complaints and rectified product and service issues.
- Performed end-of-day cashing up procedures.
Sales Supervisor
Shell Garage
Congleton, chesire
2015.09 - 2022.11
- Managed customer complaints with prompt, mutually beneficial resolutions.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Cleaned and inspected petrol pumps and surrounding driveways to reduce hazards.
- Handled stock control and reported ordering needs to maintain product availability.
- Filled fuel tanks and containers to specified levels to meet customer demand.
- Performed end-of-day cashing up procedures.
- Managed cash and card transaction at POS, ensuring an accurate and efficient cashing up service at close of shift.
Sales assistant
Hoods Newsagents
Congleton, cheshire
2014.05 - 2015.11
- Inspected products for damages and expiry dates before processing refunds.
- Accepted card, cash and cheque payments in POS register system.
- Built rapport with new and existing customers to boost client retention.
- Totalled bills using maths skills and maintained accurate till count.
Inspector
Airbags International
Congleton, cheshire
2004.02 - 2006.06
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Checked quality of airbags to make sure safe
- If faults were found, I'd follow correct procedure in disposing them.
Sales assistant
Safeway
Congleton, cheshrie
2002.07 - 2004.02
- Rotated prepared bakery items to maintain appetising, visually appealing displays.
- Packed bread, Baps etc
- Made dairy cakes and tarts
- Baked different types of bread, baguettes, baps
Sales assistant
Walley's News
Biddulph, Stoke-on-Trent
1998.05 - 2002.06
- Helped customers obtain specialised help for refunds and exchanges.
- Organised displays to promote inventory and encourage customer purchases.
- Accepted card, cash and cheque payments in POS register system.
- Requested and checked customer IDs at checkout for age-restricted products.
- Scanned products at high tempo to quickly process customer transactions.
- Greeted customers entering store and responded promptly to customer needs.
- Sold the National Lottery, so dealt with high amounts of money
Education
GCSEs -
Biddulph High School
Stoke-on-Trent 1998.05 - 1998.06
Skills
- Accurate money handling
- Stock merchandising
- Outstanding customer service
- Online sales
- Cash management
- Outgoing and enthusiastic
- Superb time management
- Planograms
Affiliations
- I'm a very Family orientated person, love family time on my days off.
- I like to take my Step Grandaughter places on days off
Timeline
Sales assistant
Peacocks
2022.11 - Current
Sales Supervisor
Shell Garage
2015.09 - 2022.11
Sales assistant
Hoods Newsagents
2014.05 - 2015.11
Inspector
Airbags International
2004.02 - 2006.06
Sales assistant
Safeway
2002.07 - 2004.02
Sales assistant
Walley's News
1998.05 - 2002.06
GCSEs -
Biddulph High School
1998.05 - 1998.06