Charitha Mendis
Skegness,Lincolnshire
Summary
Responsible shop supervision professional with extensive retail experience. Plans and delegates tasks to meet daily service requirements and exceed sales targets. Leads by example to motivate team success.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work history
Shop Assistant
Lulu Hypermarket
Dubai, UAE
2018.02 - 2022.12
- Forecasted sales figures and aligned inventory with expected demand.
- Built growing customer loyalty through strategic offers, promotions and consistent quality service.
- Reviewed financial data and reports to formulate annual and quarterly budgets.
- Handled staff rotas to ensure efficient store running whilst maintaining excellent profit margins.
- Completed and maintained accurate shop-related paperwork and records.
- Greeted and interacted with all shop customers and visitors, in a courteous manner.
- Supervised and assisted with shop cleaning and product arrangement activities.
- Facilitated ongoing website updates and maintenance to align with brand evolution.
Shop Keeper
Carrefour Hypermarket
Dubai, UAE
2013.03 - 2018.01
- Welcomed all shop visitors and assisted them in selecting appropriate products.
- Checked and counted all product inventories in the shop, according to established policies.
- Cleaned, tidied, and maintained the visual appeal of the shop.
- Scheduled staff rotas to meet evolving business needs.
- Observed competitor activity to match seasonal retail promotions.
- Applied customer feedback to inform business strategy and foster continued loyalty.
- Received, merchandized, and arranged all shop items for visual display.
Education
A-Levels - Commerce
De Mazenod College
Sri Lanka 2007.01 - 2008.01
Diploma of Higher Education - English
Aquinas College
Sri Lanka 2011.03 - 2012.01
Skills
- Excellent customer service
- Staff activity supervision
- Visual merchandising
- Product promotions
- Accurate money handling
- Customer service oriented
- Financial records analysis
- Stock taking
Languages
English
Fluent
Timeline
Shop Assistant
Lulu Hypermarket
2018.02 - 2022.12
Shop Keeper
Carrefour Hypermarket
2013.03 - 2018.01
Diploma of Higher Education - English
Aquinas College
2011.03 - 2012.01
A-Levels - Commerce
De Mazenod College
2007.01 - 2008.01