Kathleen Bermingham
Alexandria,West Dunbartonshire
Summary
Having worked many roles throughout my 35 year career at William Hill I have developed a multitude of transferable skills that will allow me to be an asset in other sectors of retail. Due to company downsizing I am looking at redundancy and stepping away to a more relaxed work schedule from my usual full time management role. Throughout my career I have strongly demonstrated my reliability and work ethic. From cash handling large amounts of money to ensuring a clean and tidy work environment I have maintained a very high standard of the basics in my jobs and believe this to be a good foundation for any future roles. All of my previous roles have had a focus around procedures and compliance and the importance of following these to protect the licenses of a company. Customer experience has always been my passion and driver throughout my career, focusing on building rapport and relationships to not only improve the service I can provide but to also create repeat custom and a pleasant work atmosphere.
Overview
37
37
years of professional experience
Work history
Team Leader
William Hill
Dumbarton, West Dunbartonshire
2023.03 - Current
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Devised actionable plans towards achieving set business objectives within deadlines.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Developed strategies for improved performance level across the team.
- Led shifts and motivated team to drive sales.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
Cashier
William Hill
1989.03 - Current
- Collaborated closely with store management for daily operations success.
- Maintained clean and organised workspace to ensure efficient service.
- Balanced till at end of day, maintaining accurate records.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Processed payments swiftly for improved customer experience.
- Greeted each customer warmly, creating a friendly environment.
- Took initiative in restocking shelves during downtime, enhancing product availability.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Completed opening and closing procedures each day.
Skills
- Policy implementation and enforcement
- Leadership proficiency
- Risk assessment knowledge
- Issue resolution
- Training and Development
- KPI Management
- Dependability and reliability
- Challenge 25 compliance
- ID verification
- Customer Service
- Merchandising
- Payment Processing
- Cash management
- Loss prevention
- Upselling and cross-selling
- GDPR compliance
- Cleaning standards
References
References available upon request.
Timeline
Team Leader
William Hill
2023.03 - Current
Cashier
William Hill
1989.03 - Current