Callum Mead

Most recently I have taken the position of Team Leader at a larger co-op store in Melksham. This had developed my customer service skills and management skills further.

• Adapted to complex store procedures while leading teams to meet daily objectives.
• Introduced innovative solutions, maximising output without sacrificing quality.
• Fostered a high-performing environment to drive productivity and quality.
• Devised actionable plans to achieve business goals within deadlines.
• Prioritised tasks by urgency, enhancing workload distribution among team members.
• Implemented new working methods, improving team operational efficiency.

When the position for Delivery Driver became available it made sense to take something closer to home and that included my passion for driving. This role was challenging and allowed me to take initiative when required.

• Adapted to changing road conditions quickly ensuring safe and timely deliveries.
• Ensured safety by regular vehicle inspections and maintenance.
• Partook in training sessions regularly improving knowledge of safety protocols and procedures.
• Loaded and unloaded vehicles safely, preventing injuries or accidents.
• Delivered temperature-sensitive goods using appropriate methods maintaining product quality.
• Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
• Carried heavy items to customers' desired location using best moving and handling practices.

Moving forward I took a position initially as a customer team member at the co-op. Through consistent performance I was promoted to Team Leader, allowing me to enhance my management skills.

• Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
• Streamlined workflow for a more efficient process.
• Resolved conflicts effectively, promoting harmony within the workforce.
• Encouraged open communication, fostering a positive work culture.
• Developed strategies for improved performance level across the team.
• Introduced innovative solutions which maximised output without compromising quality.

At my first job I dove straight into a sales assistant role that primarily involved customer transactions, stock replenishment and promotional changeovers.

• Maintained knowledge of current sales promotions helping customers make informed buying decisions.
• Learnt about new products quickly, providing comprehensive guidance to customers.
• Built strong relationships with regular customers for repeat business.
• Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
• Trained new staff members, fostering a supportive working environment.