Katelyn Lawless
High Lane ,Stockport
Summary
Hospitality professional with eight years of experience in the industry. Proven ability to enhance customer satisfaction through exceptional service and teamwork. Expertise in beverage preparation, including cocktails, and trained in barista skills with a focus on coffee art.
Offering strong interpersonal and communication skills with keen ability to engage with diverse customers. Knowledgeable about maintaining clean and organised work environment, ensuring smooth operations. Ready to use and develop customer service, multitasking, and teamwork skills.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Bartender
The Bulls Head
High lane , Stockport
2025.05 - Current
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Resolved customer complaints promptly to maintain good relationships.
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Checked identification of customers to ensure legal drinking age compliance.
- Recommended drinks to customers, increasing overall sales.
- Created an inviting atmosphere through friendly interaction with customers.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Completed end-of-day cleanup to reset bar for next day.
Barista
The Pavilion Café
Lytham St Annes, Lancashire
2024.03 - 2025.04
- Demonstrated proficiency in operating espresso machines with precision and care.
- Managed high volume orders during peak hours maintaining quality of service.
- Trained new staff members on coffee-making techniques to maintain standard quality.
- Exhibited excellent multitasking skills, handling multiple orders simultaneously.
- Collaborated effectively with team members for smooth operations.
- Showcased creativity whilst developing seasonal drink menus.
- Managed cash transactions accurately to ensure financial integrity.
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
Restaurant supervisor
Mr wabi
Brisbane , Australia
2022.06 - 2023.04
- Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
- Monitored restaurant supplies regularly, preventing sudden stock outages.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Coordinated daily restaurant operations, ensuring high quality service delivery at all times.
- Established effective communication channels between front and back of house teams for smoother operation.
- Demonstrated knowledge of spirits, wines and beers to guide customer choices.
Restaurant supervisor
The Firepit
Lytham St Annes, Lancashire
2020.07 - 2022.04
- Trained new staff members, leading to improved service standards.
- Handled difficult customer situations calmly, retaining their loyalty and repeat business.
- Ensured smooth operation by effectively managing all front of house staff.
- Developed successful promotional strategies for increased patronage.
- Organised special events and private functions.
- Monitored restaurant supplies regularly, preventing sudden stock outages.
- Managed financial transactions accurately, safeguarding against loss or discrepancies in income.
- Promoted positive dining experience with exceptional customer service skills.
- Coordinated daily restaurant operations, ensuring high quality service delivery at all times.
Education
Bachelor of Science - Psychology
Manchester Metropolitan University
Manchester 2024.09 -
Skills
- Strong memory retention
- Reservation system use
- Understanding of licensing laws
- Mixology expertise
- Knowledge of drink recipes
Certification
- Fire safety certificate
- first aid trained
Timeline
Bartender
The Bulls Head
2025.05 - Current
Bachelor of Science - Psychology
Manchester Metropolitan University
2024.09 -
Barista
The Pavilion Café
2024.03 - 2025.04
Restaurant supervisor
Mr wabi
2022.06 - 2023.04
Restaurant supervisor
The Firepit
2020.07 - 2022.04