Katarzyna Witasiak
Staines-upon-Thames,Surrey
Summary
Dedicated healthcare professional with extensive expertise in medical records review, diagnostic testing, and administrative support. Proficient in venepuncture, blood collection procedures, and specimen labelling, ensuring high standards of quality control and patient confidentiality. Adept at infection prevention and control, methodical multitasking, and delivering excellent customer care. Strong communication skills and a customer-focused approach enhance patient interactions and health education efforts. Career goal: to leverage comprehensive skills in a dynamic healthcare environment to improve patient outcomes.
Overview
17
17
years of professional experience
8062
8062
years of post-secondary education
1
1
Certification
Work history
Phlebotomist / Medical receptionist
Top Medical Clinic - private clinic
London, United Kingdom
10.2019 - Current
- Prepared collected samples for transport to laboratory within strict timelines.
- Managed and maintained donation documents and patient records.
- Monitored patient wellness during collection to proactively address adverse reactions.
- Organised daily work based on collection priority.
- Collected blood samples, selecting appropriate vacutainer tubes, syringes and needles for collection.
- Labelled vacutainer tubes with patient name, date and collection time.
- Cleaned and prepped collection stations between appointments to reduce patient wait times.
- Protected patients by following infection control, sharps disposal and bio-hazardous waste disposal procedures.
- Facilitated blood collection for health screenings and diagnostic testing.
- Communicated with physicians and associates to facilitate daily workflows.
- Delivered compassionate care and education to reduce patient fear and anxiety.
- Stocked phlebotomy trolley or carrier with appropriate supplies.
- Swabbed collection site to disinfect skin and waited for skin to dry to avoid contamination.
- Greeted patients and verified personal information before phlebotomy services.
- Asked patient questions regarding allergies and health issues during previous injections or blood draws.
- Asked patients to form fists, enabling prominent veins to stand out.
- Placed used syringes and needles in designated sharps container and disposed of gauze and gloves in appropriate receptacle.
- Managed digital and manual filing systems.
- Kept reception and waiting areas neat and clean to make patients feel welcome and comfortable.
- Protected patient rights through continued discretion and confidentiality.
- Offered advice on additional services to best meet patient needs.
- Produced high-volume repeat prescriptions.
- Collected and provided patient information to relevant medical professionals.
- Scheduled patient appointments using booking system.
- Updated patient records for continued compliance with policies.
- Set up new patients within target timeframes.
- Followed-up with patients to remind them of upcoming appointments and promote attendance
- Prepared patient documents for medical appointments.
- Maintained patient sample integrity through correct handling and storage.
Ward nurse
Rheumatology Centre
Srem, Poland
10.2012 - 06.2019
- Established positive rapport with patients and families through active listening and compassionate care.
- Mentored student and junior nurses, building confidence and competence to ensure outstanding patient provisions.
- Trained and mentored junior team members, strengthening high-functioning, efficient clinical teamwork.
- Assisted with routine medical tests and evaluations, documenting findings to aid care planning.
- Monitored and recorded patient condition, carrying out and reporting regular observations.
- Setting work schedules for nurses.
- Educated patients on good health, providing leaflets and verbal guidance on improved wellbeing measures.
- Coordinating biological treatment in patients with rheumatic diseases.
- Developed procedures and guidelines to deliver optimal patient care.
- Ordered stock and supplies to maintain ward inventory.
- Stored, handled, and administered drugs to exact guidelines.
Nurse
Rheumatology Centre
Srem, Poland
12.2008 - 10.2012
- Built caring, compassionate relationships with patients, providing emotional support and encouragement during complex surgeries.
- Established positive rapport with patients and families through active listening and compassionate care.
- Assessed and evaluated patient needs, supporting accurate diagnosis and care planning.
- Maintained accurate, up-to-date patient records, maximising data accuracy.
- Educated patients on good health, providing leaflets and verbal guidance on improved wellbeing measures.
- Monitored and recorded patient condition, carrying out and reporting regular observations.
- Administered medication in line with stringent drug regulations.
- Generated detailed and comprehensive patient care plans in collaboration with clinical teams.
Education
Postgraduate study - Research Methodology
University of Medical Sciences
Poznan/ PolandMaster of Science - Public Health
University of Medical Sciences
Poznań/ PolandDoctor of Philosophy - Faculty of Medical and Health Sciences
University of Medical Sciences
Poznań/ PolandBachelor of Science - Nursing
Public Higher Medical Professional School
Opole/ PolandSkills
- Excellent customer care
- Medical records review
- Diagnostic testing
- Administrative support
- Methodical multitasking
- Sample and specimen collection
- Health education
- Patient confidentiality
- Venepuncture
- Incoming mail distribution
- Communication skills
- Customer-focused
- Infection Prevention and Control
- Recording data
- Specimen labelling procedures
- Quality Control
- Blood collection procedures
- Butterfly needle proficiency
Certification
2024 Certificate of Microbiology Laboratory Technician
2023 Certificate of competence - Medical Laboratory Assistant
2021 Certificate of Chaperon on Health and Social Care - Level 2
2019 Certificate of competence - Phlebotomist
2017 Certificate of Principles of communication at work of a business negotiator
Medical publications
2018 ''The indicators of long-lasting remission after treatment of patients with rheumatoid arthritis with the use of Tocilizumab'' - Forum Rheum.2018,4,nr3,158-162
2016 ''Evaluation of the impact of osteopathic techniques and physical exercises on the range of motion and sensation of pain in the frozen shoulder - a case report'' - Bol 2018:17,4,53-58
Timeline
Phlebotomist / Medical receptionist
Top Medical Clinic - private clinic
10.2019 - Current
Ward nurse
Rheumatology Centre
10.2012 - 06.2019
Nurse
Rheumatology Centre
12.2008 - 10.2012
Postgraduate study - Research Methodology
University of Medical Sciences
Master of Science - Public Health
University of Medical Sciences
Doctor of Philosophy - Faculty of Medical and Health Sciences
University of Medical Sciences
Bachelor of Science - Nursing
Public Higher Medical Professional School
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