Millie Eastaugh-waring

• Supported needs of patients from diverse backgrounds and helped each person access medical services.
• Prepared patient documents for medical appointments.
• Welcomed patients with kindness to enhance checking in processes.
• Shared communications between medical staff and patients.
• Scheduled patient appointments using Trakcare booking system.
• Responded calmly and compassionately in emergency situations.

• Collaborated across team to achieve productivity and efficiency.
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Maintained excellent level of service in busy and demanding restaurant environment.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.

• In 2022 I won the inaugural award for the Clare Fardell Young Volunteer Award. Please see below for my nomination piece.

"Millie was a 16-year-old student when she first contacted us in May 2020 to offer her services as a volunteer in the evenings and at weekends. She was prepared to try her hand at anything. We put Millie in touch with Brain Tumour Support a local charity supporting people and their families impacted following a diagnosis of a brain tumour. She helped them with their social media accounts to help raise awareness of their work. During the school holidays she took part in an initiative run by her Hockey Club distributing daily meals to local families reliant on free school meals. At Christmas 2020 she volunteered with Sand and her team at The Swan in Thornbury wrapping Christmas gift bags for the homeless. Her volunteer work lead to her taking a domiciliary care job the following year helping clients in their homes with personal care and domestic tasks Millie is now taking her A-level exams but she continues her volunteering work with Bristol Flyerz Hockey, an organisation which helps disabled boys and girls take part in sport."

• Managed and updated client records, ensuring accuracy for dependable health and wellbeing monitoring.
• Promoted independence and physical activity, in line with service users' capabilities and preferences.
• Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.
• Followed client treatment plans for exercises, medications and wound care.
• Created positive relationships with clients through practical support and companionship, improving overall quality of life.
• Expertly handled highly charged situations and emotions by deploying appropriate conflict resolution strategies.

Achieved 10 GCSE's above grade B (Grade 6) with 8 above A* (Grade 8-9)