Jéssica Fernandes Veloso
London,City of London
Summary
Offering strong communication and organizational skills, with experience in providing excellent customer service and handling administrative tasks. Skilled in multitasking, problem-solving, and maintaining a welcoming environment. With a background as a waitress, receptionist, and administrative assistant, I am ready to contribute my abilities and adapt to a variety of roles.
Overview
8
8
years of professional experience
Work History
Medical receptionist
Integrate Space
São Paulo, Brazil
01.2021 - 05.2023
- Welcomed patients with kindness to enhance checking in processes.
- Kept reception and waiting areas neat and clean to make patients feel welcome and comfortable.
- Set new appointments, rescheduled appointments, and sent reminders.
- Protected patient rights through continued discretion and confidentiality.
- Worked flexibly with colleagues to cover shifts and provide continuous front-desk coverage.
- Responded calmly and compassionately in emergency situations.
- Followed-up with patients to remind them of upcoming appointments and promote attendance
- Offered advice on additional services to best meet patient needs.
Administrative assistant
Presbyterian Philanthropic Association
São Paulo, Brazil
01.2019 - 12.2020
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Wrote professional letters, emails and memoranda for business communication.
- Examined, scanned and input documents in software system.
- Received and checked financial statements and reconciled related accounts.
- Kept adequate office supplies on hand to support staff and business requirements.
Waitress
Mella Bella - Patisserie
São Paulo, Brazil
01.2015 - 06.2017
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
Education
Master of Arts - Human Rights Policy and Practice
Roehampton University
London 09.2024 -
Bachelor of Arts - Law
Mackenzie Presbyterian University
São Paulo, Brazil 07.2012 - 06.2017
Skills
- Multitasking
- Excellent customer care
- Interpersonal communication
- Customer Service
Languages
Portuguese
Native
English
Advanced
Spanish
Upper intermediate
Timeline
Master of Arts - Human Rights Policy and Practice
Roehampton University
09.2024 -
Medical receptionist
Integrate Space
01.2021 - 05.2023
Administrative assistant
Presbyterian Philanthropic Association
01.2019 - 12.2020
Waitress
Mella Bella - Patisserie
01.2015 - 06.2017
Bachelor of Arts - Law
Mackenzie Presbyterian University
07.2012 - 06.2017
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