Nicole Miveld
Swinton,Manchester
Summary
Motivated and customer-focused sales professional with experience in charity sales and a strong background in healthcare-related services. Demonstrated ability to build meaningful relationships with clients, donors, and stakeholders while consistently achieving sales and fundraising targets. Proven success in lead generation, customer engagement, and nurturing long-term partnerships within the healthcare and nonprofit sectors. Seeking to leverage my unique skill set in a new sales opportunity, driving business growth while continuing to deliver exceptional service.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
Medical receptionist
Willis Towers Watson
Knutsford, Cheshire East
01.2024 - Current
- Answered incoming calls in a timely and professional manner, ensuring all inquiries were handled appropriately.
- Built a rapport with all members to ensure they got the best from the service.
- Ensured the accuracy and confidentiality of all patient records.
- Monitored and maintained office supplies and equipment.
- Updated and maintained patient information in the electronic health record system.
- Demonstrated excellent customer service skills by providing helpful information.
Team Leader - Charity Fundraiser
Smile
Manchester
06.2023 - 01.2024
- Researched, identified, and targeted new potential donors to increase the donor base.
- Developed and maintained a network of volunteers to assist with fundraising efforts.
- Planned the days to gain the most potential from fundraising.
- Trained new staff to be able to gather as many donations as possible for the charity.
- Upheld top fundraiser with the amount of donors I got per day and building morale within the team.
- Followed up with donors to ensure a consistent rapport.
Health Care Assistant
NHSP
Sheffield
08.2021 - 06.2023
- Collaborated with other health care professionals to coordinate patient care.
- Helping patients with bathing, dressing, grooming, and toileting. Assisting patients with eating and drinking, which may include feeding those who are unable to feed themselves.
- Helping patients to move around, including turning bedridden patients to prevent bedsores, assisting with walking, and transferring from bed to wheelchair.
- Repositioning patients to ensure comfort and prevent pressure ulcers.
NHS call handler
NHS 111
Sheffield
10.2022 - 12.2022
- Answering incoming calls from patients seeking medical advice or assistance.
- Using clinical decision support systems to assess symptoms and determine the level of urgency.
- Prioritising cases based on the severity of symptoms and medical history, ensuring that urgent cases receive immediate attention.
- Collecting detailed information from callers, including personal details, medical history, and current symptoms.
- Offering information on a wide range of health topics, from medication advice to preventive measures.
Radiology assistant
NHSP
Salford
01.2021 - 08.2021
- Welcoming patients, verifying their identities, and ensuring they are correctly registered for their imaging appointment.
- Informing patients about the imaging procedure, answering their questions, and alleviating any concerns or anxieties.
- Helping patients change into appropriate attire for the imaging procedure, such as gowns.
- Aiding patients in getting onto and off the imaging table and ensuring they are correctly positioned for the imaging procedure.
- Cleaning imaging equipment and ensuring that the imaging area is sterile and ready for the next patient.
Carer
Beyond Support
Cheshire
09.2019 - 01.2021
- Provided emotional support to patients and family members during difficult times.
- Administered medications and treatments according to doctor’s orders and monitored patient responses to treatment.
- Monitored and reported changes in patients’ physical and mental health status.
- Assisted with daily activities, such as bathing, dressing, and eating.
- Assisted patients with mobility, such as walking or using a wheelchair.
Street Fundraiser
Oxfam
Manchester
01.2019 - 09.2019
- Proactively engaging with pedestrians to start conversations about the charity and its cause.
- Using effective communication skills to build a quick rapport with passersby, making them feel comfortable and interested.
- Explaining the charity's mission, goals, and the impact of its work in a clear and compelling manner.
- Asking for donations, which may involve persuading individuals to make one-time or regular contributions.
- Collecting personal and payment details from donors who agree to contribute, ensuring accuracy and confidentiality.
Counter Assistant
Jenirics
Northwich, Cheshire
06.2014 - 09.2018
- Addressing any customer complaints or issues promptly and courteously, seeking to resolve them satisfactorily.
- Accurately taking orders from customers, whether in-person or over the phone.
- Coordinating with the kitchen staff to ensure orders are prepared correctly and efficiently.
- Keeping the cash register balanced throughout the shift, ensuring all transactions are recorded correctly.
Education
A-Levels - 3 A-Levels
Sir John Deane's College
Cheshire 09.2015 - 08.2017
GCSEs - 8 GCSEs
Weaverham High School
Northwich 09.2010 - 08.2015
Skills
- Relationship-building
- Handling patient complaints
- Time-management
- Self-motivation
- Documentation management
- Interpersonal savvy
- Positive attitude
- Team player
- Excellent customer care
- Verbal and written Communication
- Excellent customer service
- Effective communication
- Reliability and punctuality
Volunteering
The Sunday Centre - Sheffield
References
References available upon request.
Timeline
Medical receptionist
Willis Towers Watson
01.2024 - Current
Team Leader - Charity Fundraiser
Smile
06.2023 - 01.2024
NHS call handler
NHS 111
10.2022 - 12.2022
Health Care Assistant
NHSP
08.2021 - 06.2023
Radiology assistant
NHSP
01.2021 - 08.2021
Carer
Beyond Support
09.2019 - 01.2021
Street Fundraiser
Oxfam
01.2019 - 09.2019
A-Levels - 3 A-Levels
Sir John Deane's College
09.2015 - 08.2017
Counter Assistant
Jenirics
06.2014 - 09.2018
GCSEs - 8 GCSEs
Weaverham High School
09.2010 - 08.2015
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