Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karl Martin

Hartlepool

Summary

Ambitious and hard working Postman with 3 years experience interested in progressing my career within the industry. Organised and able to plan my workload and complete daily tasks effectively and accurately, ability to work well with colleagues working together and also when having to take the lead and manage a small workforce from previous roles. I am able to create strong relationships with customers and colleagues alike but also know where the boundaries are and can remain professional.

Overview

11
11
years of professional experience

Work History

Post person

Royal Mail Group
Hartlepool
11.2021 - Current
  • Ensured timely delivery by sorting and organising mail accurately.
  • Provided excellent customer service to enhance satisfaction levels.
  • Maintained safe environment with adherence to health and safety regulations.
  • Delivered parcels and letters for enhanced customer convenience.
  • Improved community relations by providing friendly, reliable service.
  • Maintained exceptional service times during peak delivery seasons for consistent levels of customer satisfaction.
  • Safe driving of work vans, general cleanliness and daily safety inspections


Deputy manager

Betfred
Hartlepool
02.2015 - 11.2021
  • Supervised team members for optimal task completion.
  • Addressed customer complaints promptly, improving customer satisfaction levels.
  • Enforced company policies for a safe and productive work environment.
  • Managed daily operations for smooth running of the office.
  • Trained staff members on betting procedures, resulting in smoother operations.
  • Cash handling dealing with large sums of money including daily banking tasks.

Youth mentor

NCS
Hartlepool
03.2014 - 09.2014
  • Provided guidance to troubled youths, resulting in improved behaviour.
  • Implemented mentoring programmes for enhanced personal growth.
  • Established an open dialogue for emotional expression and understanding.
  • Facilitated workshops on life skills for increased independence.

Education

GCSEs - Science

High Tunstall
Hartlepool

Skills

  • Customer relations
  • Computer literate
  • Leadership
  • Health and Safety Compliance
  • Cash handling
  • Planning and executing daily tasks

Timeline

Post person

Royal Mail Group
11.2021 - Current

Deputy manager

Betfred
02.2015 - 11.2021

Youth mentor

NCS
03.2014 - 09.2014

GCSEs - Science

High Tunstall
Karl Martin