Layla Sahnoune
Greenwich,London
Summary
I am an energetic employee well-versed in strong communication and organisation skills. I seek solutions to problems and apply extensive analytical knowledge to findings. Adept at multi-tasking, group discussions and managing projects. I love to take on challenging new roles that harness interpersonal skills, collaboration and problem-solving. I believe I deliver high-quality service and consistent results.
An approachable helping hand with knack for supporting others in daily tasks. Thrives in creating positive environment by anticipating needs and offering timely assistance. Recognised for enhancing client satisfaction through proactive problem-solving and compassionate care.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Post person
Royal Mail Delivery Office
Lewisham, South East London, London
2021.11 - Current
- Strengthened trust in postal services through punctual deliveries.
- Handled customer complaints courteously and professionally, resolving issues effectively.
- Maintained safe environment with adherence to health and safety regulations.
- Supported colleagues during busy periods for improved workflow management.
Barista
Pret A Manger
Greenhithe, Kent
2017.08 - 2021.11
- Performed cash handling duties accurately to maintain financial integrity.
- Maintained cleanliness of the café area whilst preparing orders.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Implemented hygiene standards throughout café premises for public health safety compliance.
Delivery driver
Hermes Parcelnet
Plumstead, Greenwich
2020.04 - 2021.04
- This job was temp during lockdown
- Communicated effectively with dispatch team to ensure timely deliveries.
- Improved client satisfaction by delivering packages promptly and accurately.
- Assisted in warehouse organisation to streamline packing process.
- Loaded and unloaded vehicles safely, preventing injuries or accidents.
Education
A-Levels - Travel and Tourism
North Kent College
Dartford 2017.09 - 2019.05
GCSEs -
Welling Secondary School
Welling, Bexley 2012.09 - 2017.05
Skills
- Public safety and security
- Route planning
- Customer relations
- Data protection compliance
- Customer service excellence
- Sales expertise
- Speedy and efficient
- Quick learner
- Active listening
- Point of sale knowledge
- Superb customer service skills
- Customer friendly
Affiliations
- Cooking, trying and making new foods. Travelling and learning new cultures
My own small food business page
During the pandemic, we were all sadly in a lockdown. Being on furlough, not being able to leave the house, see family or friends really was a sad time for us all. During this time I decided I would make an Instagram account to show people I knew (family, friends etc.) the passion I had for cooking! I started uploading all my favourite dishes I love to make and people become interested and wanted to try! I was shocked how much people liked it. I did have a few close people try my food when the rules started being lifted, and they loved it. Even asking for my food regularly! this just proved to myself regardless of the situation I was in I still made something positive out of it and I was proud of myself!
References
References available upon request.
Timeline
Post person
Royal Mail Delivery Office
2021.11 - Current
Delivery driver
Hermes Parcelnet
2020.04 - 2021.04
A-Levels - Travel and Tourism
North Kent College
2017.09 - 2019.05
Barista
Pret A Manger
2017.08 - 2021.11
GCSEs -
Welling Secondary School
2012.09 - 2017.05