Joshua Amaral
Swansea,West Glamorgan
Summary
Driven Apprentice offers strong background of timely task completion and prioritisation. Quick-learner and team player committed to shadowing experienced workers to enhance personal skillset. Committed to consistency and quality supported by superior attention to detail.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Post person
Royal Mail Group
Swansea, City and County of Swansea
2023.08 - Current
- Adhered to delivery schedules to maintain service standards.
- Handled customer complaints courteously and professionally, resolving issues effectively.
- Sorted mail efficiently to ensure accurate deliveries.
- Delivered parcels and letters for enhanced customer convenience.
- Followed all company policies, promoting a professional image at all times.
- Ensured timely delivery by sorting and organising mail accurately.
apprentice Heating and ventilation engineer
F.P Hurleys
Swansea, City and County of Swansea
2018.08 - 2021.04
- Assisted senior staff members for better project execution.
- Handled customer queries efficiently; ensured positive client relations.
- Adapted quickly to changing work requirements, maintaining high-performance standards under pressure.
- Achieved deadline compliance with meticulous time management.
- Maintained clean and safe working environment, enhancing overall efficiency.
- Developed practical skills for enhanced productivity through hands-on training.
- Improved team communication by proactively participating in daily meetings.
- Shadowed senior team members to observe established processes and best practices.
- Attended necessary training and completed assessments.
- Embraced feedback from supervisors and peers to improve performance.
Education
GCSEs -
Penyrheol Comprehensive School
Swansea, City and County of Swansea 2012.09 - 2017.08
NVQ Level 1 - Plumbing
Tycoch Gower College
Swansea, City and County of Swansea 2017.09 - 2018.09
NVQ Level 2 - Heating and ventilation
Cardiff College
Cardiff 2019.09 - 2020.03
Skills
- Efficient communication
- Time management
- Adaptability
- Problem solving
- Professionalism
- Attention to detail
- Customer relations
- Safety compliance
- Team collaboration
Affiliations
- football
- gym
- running
- skiing
- walking
Certification
Level 1 - plumbing
level 2 - Essential Application of number skills
level 2 - NVQ Diploma in heating and ventilating industrial and commercial installation
Timeline
Post person
Royal Mail Group
2023.08 - Current
NVQ Level 2 - Heating and ventilation
Cardiff College
2019.09 - 2020.03
apprentice Heating and ventilation engineer
F.P Hurleys
2018.08 - 2021.04
NVQ Level 1 - Plumbing
Tycoch Gower College
2017.09 - 2018.09
GCSEs -
Penyrheol Comprehensive School
2012.09 - 2017.08