Karen Celik
Hemel Hempstead,Herts
Summary
With significant experience in administrative roles, special focus is given to streamlining processes and improving office efficiency. There's deep familiarity with all administrative tasks, including planning, organising and managing workload. Through honing skills in time management and multitasking, can ensure smooth operation of office procedures and contribute to team success.
Overview
28
28
years of professional experience
7
7
years of post-secondary education
Work History
Treasurer
Micklem Primary School PTA (Voluntary)
Hemel Hempstead, Herts
11.2019 - 01.2024
- Managed PTA funds according to committee decisions and charity law
- Optimised event budgets for cost-effectiveness and profitability, delivering financial reports to the team
- Handles day-to-day treasury responsibilities
- Maintained precise records of PTA financial transactions
- Presented financial reports clearly during meetings
- Coordinated financial planning for event floats
- Safeguarded funds before and during events
- Oversaw banking of funds collected from various events
- Managed and optimised Gift Aid claims
- Implemented procedures for payment processing and expense claims
- Ensured timely completion of annual return for Charity Commission
- Ensured thorough audit completion for necessary accounts
- Prepares financial report for the annual AGM.
Vice Chair
Micklem Primary School PTA (Voluntary)
Hemel Hempstead, Herts
10.2016 - 11.2019
- Aided chairperson in overseeing committee operations, ensuring compliance with constitution and addressing member needs
- Chaired meetings, encouraging inclusive participation
- Organised meeting dates and agendas, ensuring discussions stayed focused
- Delegated duties to committee members, serving as Vice Chair
- Facilitated decision-making processes and implementation as Vice Chair
- Engaged with school leadership to determine fundraising needs
- Welcomed and motivated new volunteers as Vice Chair
- Acted as authorised signatory on PTA bank account, Vice Chair
- Ensured PTA compliance with regulatory requirements, serving as Vice Chair
- Managed report submissions to The Charity Commission in role of Vice Chair
Secretary
Micklem Primary School PTA (Voluntary)
Hemel Hempstead, Herts
11.2015 - 10.2016
- Coordinated smooth operations of PTA activities
- Demonstrated strong communication and organisational skills in arranging meetings and maintaining records
- Assisted chairperson in scheduling and organising meetings
- Liaised with school and committee, distributed agenda before PTA meetings
- Document meeting minutes, noting key points and decisions
- Managed correspondence with committee, volunteers and broader school community
- Designed and distributed event publicity materials such as flyers, posters and tickets
- Ensured quorum attendance at scheduled meetings
- Efficiently handled record-keeping duties as Secretary
- Effectively communicates updates and notices
Maternity/House Person
12.2013 - 11.2015
Specialist Administrator
Lloyd's Banking Group/Equitable Life Assurance Society
Aylesbury, Bucks
10.2005 - 12.2013
- Supported delivery and managed risk within Customer Service Division, adhering to regulatory requirements
- Kept managers updated on risk management processes to ensure compliance
- Served as primary contact for resolving risk and compliance issues
- Enhanced key risk processes including Control Self-Assessment and Treating Customers Fairly initiatives
- Shared specialist knowledge and skills with colleagues to boost team development
- Liaised with internal and external auditors, challenging findings and driving implementation
- Provided expert support to customer service teams in complex problem-solving
- Challenged requirements, procedures and processes for alignment with programme objectives
- Facilitated audit processes and offered guidance to colleagues and managers as needed
- Identified risks and issues, recommending effective remedial actions
- Managed key aspects of the Business Response and Recovery strategy
- Maintained incident response documentation for serious events
- Organised workshops aiding department owners in understanding documentation
- Implemented and monitored user access controls for client policy administration systems
- Prepared HMRC annual returns with manual calculations and organised data retrieval
- Analysed breach register to identify true breaches and trends for management reports
Senior Service Assistant Group Pensions Team
HBOS Plc
Hemel Hempstead, Herts
10.2001 - 10.2005
- Supported Team Manager to meet Service Level Agreements for Benefit Statements and Yearly Accounts
- Delivered consistent coaching and feedback to colleagues
- Utilised organisational skills during peak periods to ensure team met deadlines
- Created and presented weekly workflow management data for departmental analysis
- Conducted new employee training on benefit statements and annual accounts
- Supported team to ensure competence in Death in Service administration
- Supervised call centre operations and pension services
- Established new group call centre and trained call handlers
- Prepared and Delivered Management Information Reports for Call Analysis
- Coached team members after monitoring their calls
- Created resource plans ensuring sufficient cover for call volume management
Supervisor Halifax Call Centre
HBOS Plc
Hemel Hempstead, Herts
02.1998 - 10.2001
- Coached and provided feedback to colleagues using Performance Management tools
- Managed resources to meet service levels within agreed budgets
- Built customer rapport via telephone, generating cross-sale opportunities
- Handled customer enquiries, credit scoring and lending decisions via telephone
- Trained new colleagues in call handling and cross-sales
Customer Services Assistant Investments Department
Halifax Plc
Hemel Hempstead, Herts
02.1997 - 02.1998
- Administered customers' savings accounts, including deceased process through to probate
Customer Services Assistant New Cases Repossession Unit
Halifax Plc
Hemel Hempstead, Herts
01.1996 - 02.1997
- Coordinated with external contractors and surveyors to clear repossessed properties for marketing
Education
GCSEs - GCSEs
The Astley Cooper School
Hemel Hempstead 09.1988 - 07.1994
NVQ Level 2 - Business Administration
The Astley Cooper School
Hemel Hempstead 09.1994 - 07.1995
Skills
- Attention to Detail
- Administration strength
- Bookkeeping
- Organisational skills
- MS Office Suite
- Customer relations
- Company processes
- Teamwork and collaboration
- Records management
- Policies and procedures
- Problem solving strength
- Financial reporting and analysis
- Multitasking
- Calm under pressure
- Communication skills
- Food safety principles
Affiliations
- Baking
References
References available upon request.
Custom
- Pitman Word Processing (Elementary) – First Class,City & Guilds Level 2 – Food Safety and Hygiene for Catering
- Certificate in Regulated Customer Care.
- Financial Planning Certificate (FPC1, 2 and 3).
- Level 3 Certificate in Financial Administration – Life (FA1).
- Financial Administration Foundation Certificate Pensions (FA2).
- Certificate of Lean Competency – LCS Level 1A.
- Microsoft Office 2010 – Intermediate Level training on Word, Excel and PowerPoint packages.
- English for Business Communication (Intermediate) – First Class
Timeline
Treasurer
Micklem Primary School PTA (Voluntary)
11.2019 - 01.2024
Vice Chair
Micklem Primary School PTA (Voluntary)
10.2016 - 11.2019
Secretary
Micklem Primary School PTA (Voluntary)
11.2015 - 10.2016
Maternity/House Person
12.2013 - 11.2015
Specialist Administrator
Lloyd's Banking Group/Equitable Life Assurance Society
10.2005 - 12.2013
Senior Service Assistant Group Pensions Team
HBOS Plc
10.2001 - 10.2005
Supervisor Halifax Call Centre
HBOS Plc
02.1998 - 10.2001
Customer Services Assistant Investments Department
Halifax Plc
02.1997 - 02.1998
Customer Services Assistant New Cases Repossession Unit
Halifax Plc
01.1996 - 02.1997
NVQ Level 2 - Business Administration
The Astley Cooper School
09.1994 - 07.1995
GCSEs - GCSEs
The Astley Cooper School
09.1988 - 07.1994
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