Summary
Overview
Work history
Education
Skills
Certification
Timeline
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Chevonne Fraser

Airdrie,NLK

Summary

A BPS-accredited professional who is compassionate and driven. Brings strong analytical skills and a solid foundation in psychological principles. Over 5 years of experience in collaborating with multidisciplinary teams and communicating complex ideas. Ready to contribute to impactful mental health interventions.

Overview

5
5
years of professional experience
4049
4049
years of post-secondary education
1
1
Certification

Work history

Volunteer support worker

Voluntary
Airdrie
09.2024 - Current
  • Provide weekly person-centred support to an adult living with long-term traumatic brain injury and complex substance misuse history.
  • Gained practical experience in managing challenging behaviours linked to substance misuse, using de-escalation techniques and trauma-informed strategies.
  • Liaise regularly with multidisciplinary care team, including social workers, clinical support staff, and local authority services

Mental Health and Wellbeing Coordinator

Murray Marketing LTD.
Hamilton, South Lanarkshire
07.2023 - Current
  • Provided direct mental health and well-being support throughout the company, improving employee satisfaction and workplace productivity.
  • Designed and delivered 20+ training sessions on prevalent mental health and wellbeing issues, including anxiety, depression and stress.
  • Maintained detailed records for all intervention sessions and follow-ups with 100% data accuracy compliance.
  • Served as a liaison for interdepartmental well-being queries,
  • Successfully implemented three new wellbeing initiatives, resulting in a 25% increase in employee engagement.

Vulnerable Customer Resolution Specialist

Sky UK
Glasgow, Glasgow City
01.2023 - 11.2024
  • Supported over 700 vulnerable clients monthly, including individuals with mental and physical disabilities, ensuring compassionate, confidential service aligned with OFCOM and GDPR standards.
  • Delivered tailored, solution-focused support via phone and email, improving client satisfaction and reducing repeat contact by 20%.
  • Liaised with caregivers and internal teams, developing strong communication and stakeholder management skills across multiple platforms.
  • Maintained accurate client records and proactive follow-ups, supporting timely interventions and high-quality service delivery.
  • Strengthened skills in data protection, compliance, and ethical decision-making while navigating complex client needs.
  • Recognised with the Sky STAR award for consistently exceeding KPIs and delivering outstanding customer service.

Outreach Support Mentor - Widening Access

University of Strathclyde
Glasgow, Glasgow City
11.2022 - 04.2023
  • Delivered tailored mentoring support for disadvantaged children and young people aged 4-17, supporting their journey to higher education.
  • Designed and facilitated over 20 interactive outreach activities, ensuring sessions were engaging and accessible
  • Liaised with the children's wider support networks (parents, carers, teachers and university staff) to accurately follow support plans, ensuring students received tailored guidance.
  • Implemented safeguarding protocols and best practices in behaviour management to create a safe, supportive learning environment.

Billing Resolution Specialist

Together Energy LTD
Glasgow, Glasgow City
09.2020 - 05.2022
  • Began as a billing intern, gaining foundational experience in account reconciliation, data entry, and compliance standards.
  • Promoted to full-time specialist role after demonstrating exceptional accuracy and client communication.
  • Ensured timely and accurate updates to internal records and client accounts when managing over 500 customer billing queries monthly.
  • Maintained 98% accuracy in audit reviews by adhering to strict data entry and compliance protocols.
  • Consistently used CRM systems to communicate complex billing issues clearly via email and phone, strengthening written and verbal communication skills.
  • Collaborated with finance and customer service teams to coordinate document amendments and streamline resolution workflows.

Education

Master of Science - Clinical Health Psychology

University of Strathclyde
Glasgow, GLG
09/2023 - 01.2025

Bachelor of Arts - Psychology

University of Strathclyde
Glasgow, GLG
09/2019 - 05.2023

Skills

  • Expertise in safeguarding policies
  • Outreach programming experience
  • Child protection procedures understanding
  • Substance abuse knowledge
  • Monitoring evaluation and learning

Certification

  • PVG disclosure Scotland for Children and Young People.
  • Graduate Basis for Chartered Membership (GMBPsS) - The British Psychological Society
  • Exploring the relationship between Anxiety and Depression (advanced) - The Open University
  • Understanding mental capacity- The Open University, accredited by the CPD Standards Office.

Timeline

Volunteer support worker

Voluntary
09.2024 - Current

Mental Health and Wellbeing Coordinator

Murray Marketing LTD.
07.2023 - Current

Vulnerable Customer Resolution Specialist

Sky UK
01.2023 - 11.2024

Outreach Support Mentor - Widening Access

University of Strathclyde
11.2022 - 04.2023

Billing Resolution Specialist

Together Energy LTD
09.2020 - 05.2022

Master of Science - Clinical Health Psychology

University of Strathclyde
09/2023 - 01.2025

Bachelor of Arts - Psychology

University of Strathclyde
09/2019 - 05.2023

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Chevonne Fraser